Retail Service Leader: Customer Experience & Supervision

Drakes Supermarkets; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Drakes Supermarkets in Rockhampton, QLD is seeking a motivated Retail Service Leader to drive Customer Experience and supervise a small team on the shop floor. You will create rosters, generate orders, perform stock takes and manage costs while coaching colleagues to deliver exceptional service.

Training and progression opportunities are offered within a supportive team. This role focuses on hands-on leadership in a busy supermarket environment, with an emphasis on merchandising flair and cost

Qualifications

• Experience leading a small team in a retail environment.
• Ability to plan rosters and oversee stock movement.
• Commercial focus including cost control and service standards.

Responsibilities

• Lead a small customer service team on the shop floor.
• Oversee rosters, stock checks, and ordering to maintain stock levels.
• Coach team members to deliver exceptional customer service.

Skills

Leadership

Coaching

Merchandising

Cost control

Job description

Retail Service Leader: Customer Experience & Supervision Drakes Supermarkets Rockhampton, QLD, AU

Job Description

Drakes Supermarkets in Rockhampton is seeking a motivated leader to join the Customer Service department. You will lead a small team, create rosters, generate orders and perform stock takes while driving exceptional service.

The role focuses on hands‑on leadership, coaching, merchandising flair and cost control in a busy supermarket setting. Training and progression opportunities are offered within a supportive team.