Customer Service Assistant Manager

Drakes Supermarkets; Rockhampton Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount 10%

Discounted gym memberships

Health insurance

Vehicle leasing opportunities

Job summary

Drakes Supermarkets\' Glenmore store in Rockhampton is seeking a motivated and hardworking leader to join and assist leading the store\'s Customer Service department. Reporting directly to the Customer Service Manager, the successful applicant will manage a small team, create rosters, generate orders and complete stock takes, among other duties.

This role sits in a highly competitive supermarket environment where retail knowledge is valued; you\'ll demonstrate leadership, cost control and a

Qualifications

• Retail knowledge is desirable, but not essential.
• Ability to lead and manage a team.
• Ability to order and control costs.
• Passion and enthusiasm with a hands-on approach.

Responsibilities

• Manage a small team in the Customer Service department.
• Create rosters and generate orders.
• Complete stock takes and related tasks.
• Liaise with team members and management to ensure service excellence.

Skills

Team leadership

Cost control

Customer service oriented

Hands-on approach

Job description

Attractive remuneration and 10% company discount for you and your family

Full on-the-job training and support provided

Great opportunity for career progression

About us:

50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores


• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!


• In-depth onboarding and career progression opportunities


• Company funded retail management qualifications and first aid qualifications


• Vehicle leasing opportunities

About this opportunity:

Our Glenmore store in Rockhampton is currently looking for a motivated and hard working leader, to join and assist leading the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Retail knowledge is desired, but not essential


• Ability to lead and manage a team


• Ability to order and control costs


• Passion and enthusiasm, with a very \"hands on\" approach


• Unparalleled commitment to customer service


• Ability to liaise with both team members and management


• A flair for merchandising


• Strong leadership and delegation skills


• Ability to coach, train and performance manage teams


• Commitment to work health and safety standard