Customer Service Supervisor - Drakes Supermarkets

Drakes Supermarkets; Rockhampton Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discount

Family discount

Onboarding & progression

Vehicle leasing

Job summary

Drakes Supermarkets in Rockhampton (Glenmore store) is seeking a motivated Customer Service Supervisor to lead the store's Customer Service department. Reporting to the Customer Service Manager, you will manage a small team, create rosters, place orders, and complete stock takes.

This role offers on-the-job training, career progression, and a 10% staff and family discount, plus access to benefits. You will thrive in a competitive supermarket environment, delivering outstanding customer service

Qualifications

• Retail knowledge is desired, but not essential.
• Ability to lead and manage a team.
• Ability to order and control costs.
• Accurate team rostering.
• Passion and enthusiasm, with a very hands on approach.
• Unparalleled commitment to customer service.
• Ability to liaise with both team members and management.
• A flair for merchandising.
• Strong leadership and delegation skills.
• Ability to coach, train and performance manage teams.
• Commitment to work health and safety standard.

Responsibilities

• Lead and manage the store's Customer Service team.
• Create staff rosters and oversee scheduling.
• Generate orders and monitor stock levels.
• Perform stock takes and participate in day‑to‑day store operations.

Skills

Leadership

Team management

Roster planning

Cost control

Customer service

Job description

• Attractive remuneration and 10% company discount for you and your family
• Full on-the-job training and support provided
• Great opportunity for career progression

About us:

50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Glenmore store in Rockhampton is currently looking for a motivated and hard working leader, to join and assist leading the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Retail knowledge is desired, but not essential
• Ability to lead and manage a team
• Ability to order and control costs
• Accurate team rostering
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Ability to liaise with both team members and management
• A flair for merchandising
• Strong leadership and delegation skills
• Ability to coach, train and performance manage teams
• Commitment to work health and safety standard

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!

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