Customer Service Shift Supervisor

Drake Supermarkets Pty Ltd; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Benefits package

Career progression

Training qualifications

Vehicle leasing

Job summary

Drakes Supermarkets Pty Ltd in Australia is seeking a capable individual to lead the Customer Service Department in the Manager's absence and ensure smooth daily operations. You will be part of a large, nationwide team delivering exceptional service in a fast-paced supermarket setting.

Be prepared for weekend and closing shifts. On-the-job training, career progression, and a 10% staff discount for you and your family are offered as part of a strong benefits package.

Responsibilities

• Supervise the Customer Service Department in the absence of the Manager.
• Weekend and closing shifts are required for this role.
• Work as part of a highly competitive supermarket team with a hands-on approach.

Skills

Customer service

Communication

Merchandising

Teamwork

POS knowledge

Learning mindset

WHS compliance

Job description

Exciting Career Opportunity

• Attractive remuneration + 10% company discount for you and your family


• Full on-the-job training and support provided


• Strong opportunity for career progression and advancement

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores


• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!


• In-depth onboarding and career progression opportunities


• Company funded retail management qualifications and first aid qualifications


• Vehicle leasing opportunities

About the role:

Reporting directly to the Customer Service Manager, this successful applicant will be

given the training and skills required to run and supervise the Customer Service Department in the absence of the Manager.

Weekend and closing shifts will be required for this role.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• POS knowledge is preferred, but not essential


• Ability and openness to learn new skills


• Passion and enthusiasm, with a very \"hands on\" approach


• Unparalleled commitment to customer service


• Excellent communication skills


• Ability to liaise with both team members and management


• A flair for merchandising


• Commitment to work health and safety standard