Customer Service Supervisor - Air Freight

Linktal Recruitment; Sydney; On-site; AUD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retail discounts

WFH after probation

Job summary

Linktal Recruitment is seeking an Air Freight Customer Service Supervisor near Mascot to lead a small, capable team and drive continuous improvement in service delivery. You will partner with Sales to retain and reactivate customers, maintain accurate quotes, ensure shipments are handed over cleanly to operations, and tackle root causes of complaints with Finance oversight.

The role offers strong career progression within a global logistics network and a salary of AUD 100,000–125,000 plus super,

Qualifications

• Experience in air freight forwarding with knowledge of processes and regulations.
• Proven experience leading or developing a team.

Responsibilities

• Lead and develop the air freight customer service team
• Work with the Sales team to keep customers happy, retained and reactivated
• Keep quotes for existing business accurate and in line with pricing strategy
• Make sure shipments are qualified and handed over cleanly to operations
• Dig into complaints, find the root cause and fix it for good
• Work with Finance to keep credit, costs and compliance on track

Skills

Air freight

Team leadership

Job description

Great customer service supervisors do more than keep the queue moving. They fix what’s slowing it down and foster a strong team culture.

This is a chance to do exactly that, at a name you would know. You’ll lead the customer service team at one of the world’s leading logistics names, with a network spanning close to 100 countries behind you.

You’ll work alongside sales to keep customers happy and coming back, with the room to improve how the team works, not just how it copes.

They’re looking for an Air Freight Customer Service Supervisor to join their team near Mascot.

Why consider?

$100k–$125k + super, with 1 day WFH after probation

Lead a small team with real say in how it runs

Work across general and specialised time-critical goods

A global network and massive internal progression opportunities

Career development and extensive learning opportunities, for people who want to keep growing

Benefits beyond the salary: health insurance, retail discounts, the benefits you can expect joining a strong name in the market.

You will

Lead and develop the air freight customer service team

Work with the Sales team to keep customers happy, retained and reactivated

Keep quotes for existing business accurate and in line with pricing strategy

Make sure shipments are qualified and handed over cleanly to operations

Dig into complaints, find the root cause and fix it for good

Work with Finance to keep credit, costs and compliance on track

You have

Air freight forwarding experience, with a solid grasp of processes and regulations

Experience leading or developing a team