Customer Service Lead

EAT Club, Inc.; Western Australia; Ibrido; AUD 90.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Two days working from home

Annual bonus opportunity

Monthly team lunches

Newly renovated office

Descrizione del lavoro

Eat Club, Inc. is seeking a hands-on Customer Service Lead to support freight clients, overseas agents and internal operations in WA. You will manage enquiries, coordinate bookings with agents, prepare quotations, maintain shipment records in CargoWise, and help retain clients through reliable service.

The WA team offers two days working from home, with a salary range of AUD 90,000 to AUD 95,000 plus super, annual bonus opportunities and periodic salary reviews.

Competenze

• Customer service experience within freight forwarding.
• Hands-on CargoWise experience.
• Import or export freight and shipping knowledge.
• Strong communication skills across phone and email.
• Excellent organisation and time-management skills.
• Ability to meet deadlines with strong attention to detail.

Mansioni

• Manage customer enquiries across phone and email
• Coordinate order management and bookings with agents
• Prepare freight quotations and follow up client requirements
• Maintain shipment updates and records through CargoWise
• Support client retention through proactive, reliable service

Conoscenze

Freight customer service experience

CargoWise experience

Import/export freight knowledge

Phone and email communication

Organization and time management

Attention to detail

Strumenti

CargoWise

Descrizione del lavoro

Customer Service Lead

In a hands‑on customer service position supporting freight clients, overseas agents and internal operations.

You will:

• Manage customer enquiries across phone and email
• Coordinate order management and bookings with agents
• Prepare freight quotations and follow up client requirements
• Maintain shipment updates and records through CargoWise
• Support client retention through proactive, reliable service

What You’ll Need to Succeed

• Customer service experience within freight forwarding
• Hands‑on CargoWise experience
• Import or export freight and shipping knowledge
• Strong communication skills across phone and email
• Excellent organisation and time‑management skills
• Ability to meet deadlines with strong attention to detail

Why You’ll Love It

• $90,000 to $95,000 + super
• Financial year salary reviews
• Two days working from home
• Annual bonus opportunity
• Christmas gift card each year
• Monthly team lunches, tea and coffee provided
• Newly renovated office with individual desks
• Laptop and headset supplied
• Genuine opportunities for internal progression

About Our

A well‑established, privately owned Australian logistics business with more than 40 years in the industry, providing international freight and supply chain solutions across Australia and New Zealand.

The WA office is a close‑knit team, supported by national head office resources. Employees are given the autonomy to make decisions, take ownership of their work and build strong customer relationships.

The business also has a strong history of developing people internally, with team members progressing from junior and internal sales positions into operations roles.

We value diversity and inclusivity. We welcome applicants from all backgrounds and are committed to fostering culturally safe workplaces that reflect the diversity of our communities.