Air Freight Customer Service Lead - Grow & Optimize Team

Linktal Recruitment; Sydney; On-site; AUD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retail discounts

WFH after probation

Job summary

Linktal Recruitment is seeking an Air Freight Customer Service Supervisor near Mascot to lead a small, capable team and drive continuous improvement in service delivery. You will partner with Sales to retain and reactivate customers, maintain accurate quotes, ensure shipments are handed over cleanly to operations, and tackle root causes of complaints with Finance oversight.

The role offers strong career progression within a global logistics network and a salary of AUD 100,000–125,000 plus super,

Qualifications

• Experience in air freight forwarding with knowledge of processes and regulations.
• Proven experience leading or developing a team.

Responsibilities

• Lead and develop the air freight customer service team
• Work with the Sales team to keep customers happy, retained and reactivated
• Keep quotes for existing business accurate and in line with pricing strategy
• Make sure shipments are qualified and handed over cleanly to operations
• Dig into complaints, find the root cause and fix it for good
• Work with Finance to keep credit, costs and compliance on track

Skills

Air freight

Team leadership

Job description

Linktal Recruitment is seeking an Air Freight Customer Service Supervisor near Mascot to lead a small, capable team and drive continuous improvement in service delivery. You will partner with Sales to retain and reactivate customers, maintain accurate quotes, ensure shipments are handed over cleanly to operations, and tackle root causes of complaints with Finance oversight.

The role offers strong career progression within a global logistics network and a salary of AUD 100,000–125,000 plus super,