Customer Service Officer

Sika AG; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Supportive work environment and strong

Training and development opportunities

Job summary

Sika Australia Pty Ltd is a leading manufacturer of construction chemicals in Australia. This role focuses on handling inbound customer calls, providing first-level technical product information, and processing orders with SAP.

You will liaise with freight providers and support the Sales and Logistics teams to ensure timely delivery and accurate invoicing. The ideal candidate has prior customer service experience, strong communication skills, and a proactive, learn-anything attitude.

Qualifications

• Experience in customer service/call centre desirable.
• Strong customer service principles and practice.
• Excellent communication and interpersonal skills.
• Detail-oriented with proactive approach.

Responsibilities

• Answer inbound phone calls and resolve customer issues and enquiries.
• Maintain internal email mailbox.
• Enter orders in SAP.
• Process invoices and credits.
• Provide customer support and information.
• Liaise with freight providers for delivery coordination.
• Support Sales and Logistics teams.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Self-motivated

Quick learner

Can-do attitude

Tools

SAP

Job description

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.

Job Description

• Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
• Maintain internal email mailbox.
• Order entry on SAP.
• Process invoices and credits.
• Customer support and enquiries .
• Liaise with freight providers for delivery coordination.
• Provide assistance to Sales and Logistics teams.

Qualifications

• Previous experience within Customer Service/Call Centre or similar role highly desired.
• Have a strong understanding of Customer Service principles.
• Be self-motivated, quick leaner, with a can do attitude.
• Have excellent interpersonal / communication skills and attention to detail.

Additional Information

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

• A competitive salary package.
• A supportive working environment with a strong, positive company culture
• We invest in our employees – you will be provided with all relevant training and development.

We thank you in advance for your application, however only shortlisted candidates will be contacted.

Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However, we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process.

By combining the efficiency of AI with the expertise and judgment of our hiring team, we are able to identify top candidates while maintaining a human-centered approach to hiring.

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