Customer Experience Specialist

Chandler Recruitment; Melbourne; On-site; AUD 68,000 - 83,000; Full time

Job summary

Chandler Personnel in Coburg North is seeking a Customer Experience Specialist to join a busy, well-established team. This full-time, 12-month fixed-term role blends customer service, administration and order management with warehouse coordination.

You'll work closely with Territory Managers and transport providers to ensure timely deliveries. You will manage orders from receipt to dispatch, respond to inquiries by phone and email, and maintain records.

Qualifications

• Previous experience in customer service or administration
• Strong attention to detail and data entry skills
• Excellent written and verbal communication
• Proficiency in Microsoft Outlook, Word and Excel
• Ability to manage multiple tasks in a fast-paced environment

Responsibilities

• Process customer orders accurately using internal systems
• Validate orders before releasing to the warehouse
• Respond to customer inquiries by phone and email
• Coordinate with warehouse, dispatch and transport teams
• Maintain delivery documentation and records

Skills

Customer service

Administration

Order processing

Data entry

Communication

Tools

JD Edwards

ERP systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you an experienced customer service or administration professional who thrives in a busy environment, enjoys working with people and has a sharp eye for detail?

Chandler Personnel is currently seeking an experienced Customer Experience Specialist to join a well-established business based in Coburg North.

This is a fantastic opportunity for someone who enjoys a varied role combining customer service, order management, administration and coordination with warehouse and transport teams.

The position is a full-time, 12-month fixed-term contract, with an immediate start preferred to allow sufficient time for training and handover.

What's on Offer?

• $75,000 per annum + Superannuation

• Full-time, 12-month fixed-term contract

• Established business with a collaborative team environment

• Varied responsibilities across customer service, administration and order management

• Comprehensive training and handover provided

• Coburg North location – fully office-based

• Training hours: 7:00 am–3:00 pm during dispatch training

• Ongoing working hours: 8:30 am–5:00 pm

About the Role

As a Customer Experience Specialist, you'll play an important role in ensuring customers receive excellent service while keeping orders, deliveries and day-to-day operations running smoothly.

Working closely with Territory Managers, customers, warehouse teams and transport providers, you'll help manage the entire customer order process, from receiving and processing orders through to coordinating dispatch and delivery.

Your key responsibilities will include:

• Processing customer orders accurately and efficiently using internal systems

• Checking and validating orders before releasing them to the warehouse for picking

• Responding to customer enquiries via phone and email

• Supporting Territory Managers and customers across Victoria and South Australia

• Coordinating with warehouse, dispatch and transport teams to ensure timely deliveries

• Booking transport and managing collection timeslots

• Preparing orders for next-day dispatch

• Maintaining accurate records, spreadsheets and delivery documentation

• Managing delivery dockets and CHEP pallet documentation

• Providing professional assistance to transport drivers and customers

• Assisting with reception duties and general administration when required

About You

We're looking for someone who takes pride in their work, communicates confidently and can manage competing priorities without compromising accuracy.

To be successful in this role, you'll ideally have:

• Previous experience in customer service, sales administration, order processing or a similar role

• Strong administration and data entry skills with excellent attention to detail

• Confident written and verbal communication skills

• Good working knowledge of Microsoft Outlook, Word and Excel

• Strong organisational and time-management skills

• The ability to manage multiple tasks in a fast-paced environment

• A proactive approach to problem-solving and customer enquiries

• Excellent interpersonal skills and a positive, team-oriented attitude

• The ability to work independently while collaborating effectively with others

Highly Regarded

Experience in any of the following areas would be an advantage:

• JD Edwards or similar ERP/order management systems

• Customer service or administration within manufacturing, warehousing, distribution or logistics

• Transport bookings and dispatch coordination

• CHEP pallet documentation and related processes

• Managing high volumes of customer orders and enquiries

While experience with these systems and processes would be beneficial, we're equally interested in candidates with strong customer service and administration experience who are willing to learn.

Location & Working Arrangements

This position is based in Coburg North, Victoria, and requires attendance at the office.

Please note that working from home or hybrid arrangements are not available for this role.

The successful candidate should be available to commence as soon as possible to complete a thorough handover and training period.