Customer Service & Operations Specialist (ERP/CRM)

Mayday Recruitment; Sydney; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Mon-Fri 8:30am–5:00pm

Global organisation

Structured handover

Job summary

Mayday Recruitment in Sydney seeks a Customer Service Specialist to join its Operations & Administration team in Artarmon. You’ll help deliver an exceptional customer experience while handling orders, invoicing and CRM/ERP coordination.

Reporting to the Operations Manager, you’ll support customer inquiries, process orders, maintain data records and assist with payments and stock control. The role runs Mon-Fri 8:30am–5:00pm with $75,000 plus super.

Qualifications

• 3+ years' experience in customer service or support.
• Experience with SAP/Salesforce or similar ERP/CRM systems.
• Strong order processing and administration capabilities.
• Excellent data entry and attention to detail.
• Clear communication and stakeholder management.

Responsibilities

• Handle incoming customer enquiries via phone and email with professionalism.
• Process and verify orders, including online and training orders.
• Coordinate order distribution with warehouse and manage daily invoicing.
• Maintain CRM/ERP data and create new customer accounts.
• Support payments, accounts receivable and reconciliation as needed.
• Assist warehouse ops, stocktakes and inventory control when required.
• Collaborate with internal and external stakeholders to improve service.
• Provide general business support and assist with ad hoc projects.

Skills

Customer service

Order processing

Administration

Data entry

Tools

SAP

Salesforce

ERP/CRM systems

Job description

Mayday Recruitment in Sydney seeks a Customer Service Specialist to join its Operations & Administration team in Artarmon. You’ll help deliver an exceptional customer experience while handling orders, invoicing and CRM/ERP coordination.

Reporting to the Operations Manager, you’ll support customer inquiries, process orders, maintain data records and assist with payments and stock control. The role runs Mon-Fri 8:30am–5:00pm with $75,000 plus super.