Customer Service Specialist — Government Support & IT Cert

Datacom; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Datacom Academy

Fully paid Cert III in IT

Rewards & recognition programs

Retail discounts & regular events

Paid parental leave

Employee referral program

Job summary

Datacom in Modbury, South Australia, is hiring full-time Customer Service Representatives to join our Federal Government support team. You’ll be the friendly and professional first point of contact for customers—helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use empathy, listening skills, and problem‑solving abilities to deliver high-quality experiences that truly make a difference.

Qualifications

• Clear, confident verbal and written communication.
• Strong attention to detail and accuracy under time pressure.
• Team player who contributes to a positive environment.
• Empathy and patience when assisting people in challenging situations.
• Typing speed 20 WPM+ and ability to navigate multiple systems.
• Australian Citizenship and the ability to obtain/maintain Security Clearance.
• Previous customer service or call centre experience is valued but not essential; training provided.

Responsibilities

• Handle inbound customer enquiries via phone, email, and processing items.
• Build rapport quickly while providing accurate, timely information.
• Identify and resolve issues by following clear processes and guidelines.
• Meet KPIs for customer satisfaction and service quality.

Skills

Clear communication

Verbal & written communication

Attention to detail

Team player

Empathy & patience

Typing speed 20 WPM+

Citizenship & Security Clearance

Job description

Datacom in Modbury, South Australia, is hiring full-time Customer Service Representatives to join our Federal Government support team. You’ll be the friendly and professional first point of contact for customers—helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use empathy, listening skills, and problem‑solving abilities to deliver high-quality experiences that truly make a difference.