Customer Service Representative - Full Time

Datacom; City of Tea Tree Gully; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Datacom Academy

Fully paid Cert III in IT

Reward & recognition programs

Corporate retail discounts

Paid parental leave

Employee referral program

Job summary

Datacom is hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. You’ll be the friendly and professional first point of contact for customers - helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.

Qualifications

• Clear, confident verbal and written communication.
• Ability to stay accurate under time pressure.
• Willingness to learn and work in a training-focused environment.

Responsibilities

• Handle inbound customer enquiries via phone, email, and processing items.
• Build rapport quickly while providing accurate, timely information.
• Identify and resolve issues by following clear processes and guidelines.
• Meet KPIs for customer satisfaction and service quality.

Skills

Clear communication

Attention to detail

Empathy

Team player

Multisystem navigation

Citizenship

Tools

CRM systems

Job description

Why Datacom?

At Datacom, we work with organisations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need - when they need it.

We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job - you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond.

With a dynamic, agile culture and supportive teams, you’ll feel valued and recognised from day one.

About the Role

We’re hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers - helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.

Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres - or you are brand new to the industry - we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive.

What You’ll Do

• Handle inbound customer enquiries via phone, email, and processing items
• Build rapport quickly while providing accurate, timely information
• Identify and resolve issues by following clear processes and guidelines
• Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality

What We’re Looking For

• Clear, confident verbal and written communication
• Strong attention to detail and accuracy under time pressure
• Team player who contributes to a positive environment
• Empathy and patience, especially when assisting people in challenging situations
• Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
• Australian Citizenship and ability to obtain and maintain a Security Clearance
• Previous customer service or contact centre experience is highly regarded but not essential - transferable skills are welcome; our training will set you up for success

Operating Hours

Full-time roles available. Rostered shifts Monday-Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.

Benefits

• Excellent career development with proven pathways through Datacom Academy
• Fully paid Cert III in IT, with course fees and study time covered during paid work hours
• Best-in-class reward & recognition programs
• Corporate retail discounts & regular social events
• Paid parental leave
• $1,000 employee referral program

Join Us

At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia.

If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.