Customer Service Representative

Datacom; Campbelltown; On-site; AUD 45,000 - 65,000; Full time

Job summary

Datacom is seeking a Customer Service Representative (CSR) in Australia to join a busy contact centre. You will learn problem-solving, communication, and service delivery skills while pursuing a government security clearance.

The role supports clients nationwide with standard hours across a Monday–Friday roster. Datacom offers a structured development academy and pathways into CX leadership, knowledge management, and tech roles, with on‑the‑job training and a certificate in IT as part of the

Qualifications

• Demonstrates accuracy and empathy in customer interactions.
• Clear communication and teamwork are required.
• Punctual and reliable in a fast-paced environment.

Skills

Attention to detail

Patience and empathy

Team player

Reliability and punctuality

Typing 20 WPM

Security clearance eligibility

Job description

Your First Step

Join us as a Customer Service Representative (CSR), where you’ll learn critical problem-solving, communication, and service delivery skills. As part of this exciting step in your career you’ll obtain a Government Security Clearance allowing you to support our highly valued clients across Australia.

Your Future at Datacom

At Datacom, we don’t just offer jobs - Start with hands‑on experience in our customer contact centre, while earning your CertificateIII in IT, and explore exciting CX pathways like People Leadership, Quality and Knowledge Management, Workforce Management, through our award‑winning leadership and development academy internal talent program, which includes pathways into tech. Your future starts now.

What We’re Looking For

• Strong attention to detail
• Patience and empathy
• Team player with great communication skills
• Reliable and punctual
• Basic computer skills (typing speed of 20 WPM)
• Ability to obtain security clearance (Australian Citizens only)

Our operating hours

Monday to Friday between 7:00am and 7:30pm on a rotating roster, averaging 37.5 hours per week across the five days, with rosters issued two weeks in advance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organizations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

If you’re looking for meaningful work with genuine career progression opportunities, training and development, we’d love to hear from you.