Service Desk Specialist — Grow in IT Support

Datacom; City of Tea Tree Gully; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Paid parental leave

24/7 Employee Assistance Program

Continuous learning & development

Industry-leading training platforms

Recognition programmes

Employee discounts

Résumé du poste

Datacom's service desk team delivers first-line IT support to our clients, handling calls, emails and alerts with a focus on prompt, friendly resolution. You will follow ITIL processes to diagnose and resolve incidents and service requests for a diverse client base.

As part of the Managed Services team in Australia, you will provide high-quality support across rotating hours, collaborating with colleagues while building your technical and customer service skills and delivering reliable outcomes

Qualifications

• Self-starters who are motivated to kick-start their careers in technology.
• Team players who have excellent interpersonal skills.
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers.
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Responsabilités

• Respond to telephone calls, emails and alert monitoring to resolve incidents and service requests.
• Follow ITIL processes to identify, troubleshoot and escalate issues as needed.
• Provide high-quality, efficient support to clients and their customers as part of the Managed Services team.

Connaissances

Interpersonal skills

Customer focus

Problem solving

Team player

Description du poste

Datacom's service desk team delivers first-line IT support to our clients, handling calls, emails and alerts with a focus on prompt, friendly resolution. You will follow ITIL processes to diagnose and resolve incidents and service requests for a diverse client base.

As part of the Managed Services team in Australia, you will provide high-quality support across rotating hours, collaborating with colleagues while building your technical and customer service skills and delivering reliable outcomes