Customer Service Pro - Security Clearance & IT Training

Datacom; City of Tea Tree Gully; On-site; AUD 45,000 - 65,000; Full time

Job summary

Datacom is seeking a Customer Service Representative to join its Australian contact centre. You will learn critical problem-solving, communication and service delivery skills while supporting clients across Australia and aiming for excellent customer outcomes.

The program includes training towards Certificate III in IT and opportunities to explore CX pathways such as People Leadership, Quality and Knowledge Management within Datacom’s development academy.

Qualifications

• Basic computer skills and ability to type 20 WPM.
• Eligible to obtain Australian government security clearance.
• Strong attention to detail, empathy and patience.
• Team player with good communication and reliability.

Responsibilities

• Provide customer service and support across Australia.
• Demonstrate effective problem‑solving and communication.
• Maintain punctuality and reliability in a rotating roster.
• Contribute to service delivery outcomes within the Datacom contact centre.

Skills

Attention to detail

Empathy

Communication skills

Punctuality

Typing 20 WPM

Security clearance

Job description

Datacom is seeking a Customer Service Representative to join its Australian contact centre. You will learn critical problem-solving, communication and service delivery skills while supporting clients across Australia and aiming for excellent customer outcomes.

The program includes training towards Certificate III in IT and opportunities to explore CX pathways such as People Leadership, Quality and Knowledge Management within Datacom’s development academy.