Customer Service Specialist - IT Training & Growth

Datacom; City of Tea Tree Gully; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Datacom Academy

Fully paid Cert III in IT

Reward & recognition programs

Corporate retail discounts

Paid parental leave

Employee referral program

Job summary

Datacom is hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. You’ll be the friendly and professional first point of contact for customers - helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.

Qualifications

• Clear, confident verbal and written communication.
• Ability to stay accurate under time pressure.
• Willingness to learn and work in a training-focused environment.

Responsibilities

• Handle inbound customer enquiries via phone, email, and processing items.
• Build rapport quickly while providing accurate, timely information.
• Identify and resolve issues by following clear processes and guidelines.
• Meet KPIs for customer satisfaction and service quality.

Skills

Clear communication

Attention to detail

Empathy

Team player

Multisystem navigation

Citizenship

Tools

CRM systems

Job description

Datacom is hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. You’ll be the friendly and professional first point of contact for customers - helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.