Service Desk Agent - Modbury

Datacom; City of Tea Tree Gully; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Program

Continuous learning & development

Industry-leading training platforms

Recognition programmes

Employee discounts

Job summary

Datacom's service desk team delivers first-line IT support to our clients, handling calls, emails and alerts with a focus on prompt, friendly resolution. You will follow ITIL processes to diagnose and resolve incidents and service requests for a diverse client base.

As part of the Managed Services team in Australia, you will provide high-quality support across rotating hours, collaborating with colleagues while building your technical and customer service skills and delivering reliable outcomes

Qualifications

• Self-starters who are motivated to kick-start their careers in technology.
• Team players who have excellent interpersonal skills.
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers.
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Responsibilities

• Respond to telephone calls, emails and alert monitoring to resolve incidents and service requests.
• Follow ITIL processes to identify, troubleshoot and escalate issues as needed.
• Provide high-quality, efficient support to clients and their customers as part of the Managed Services team.

Skills

Interpersonal skills

Customer focus

Problem solving

Team player

Job description

Description

About US

At Datacom, we combine technology, expertise, and talented people to help organizations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organizations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About The Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

We’re looking for:

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Hours

The operational hours for the Service Desk are Monday to Sunday 6am to 10pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Culture and benefits

Join a team where you'll be supported to grow your career, prioritize your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact