Customer Service Specialist – Fixed Term, Rockhampton

Rockhampton Regional Council; Rockhampton Regional; On-site; AUD 83,000 - 89,000; Full time

Benefits offered by this job

Supportive Work/Life Balance

Values-driven culture

12% employer superannuation

Salary sacrifice options

Ongoing training and development

Payroll deductions

Annual leave loading

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and social clubs

Job summary

Rockhampton Regional Council is seeking a friendly and professional Customer Service Officer to join our Customer Service Centre on a Fixed Term Full-Time basis. As the first point of contact for customers, you will assist with enquiries, process applications and transactions, and provide accurate information across a wide range of Council services.

Working in a fast-paced team environment, you will deliver exceptional service both in person and over the phone while helping create positive

Qualifications

• Experience in customer service, administration and/or a call centre environment.
• Strong communication and interpersonal skills with a focus on delivering excellent customer service.
• Ability to manage competing priorities and work effectively in a busy team environment.
• Sound computer skills and the ability to learn Council systems and processes.
• A professional, positive and customer-focused approach aligned with Council's values

Responsibilities

• Assist with enquiries, process applications and transactions, and provide accurate information across a wide range of Council services.
• Deliver exceptional service both in person and over the phone while helping create positive experiences for our community.
• This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

Skills

Customer service

Administration

Call centre

Communication

Interpersonal skills

Organisational skills

Computer literacy

Tools

Computer systems

Job description

Rockhampton Regional Council is seeking a friendly and professional Customer Service Officer to join our Customer Service Centre on a Fixed Term Full-Time basis. As the first point of contact for customers, you will assist with enquiries, process applications and transactions, and provide accurate information across a wide range of Council services.

Working in a fast-paced team environment, you will deliver exceptional service both in person and over the phone while helping create positive