Senior Supervisor, Business Support & Customer Service

Council Jobs; Rockhampton Regional; On-site; AUD 107,000 - 112,000; Full time

Benefits offered by this job

Supportive Work/Life Balance

12% employer superannuation

Salary sacrifice options

Ongoing training and development

Payroll deductions and salary sac

Annual leave loading 17.5%

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and active clubs

Job summary

Rockhampton Regional Council is seeking an experienced Supervisor to lead the Business Support Services team, overseeing administrative and customer-focused functions across internal and external stakeholders.

You'll provide leadership, mentor staff, manage competing priorities and build a high-performing team culture centred on service excellence and continuous improvement. The role requires a Police Check and is based in Rockhampton with competitive salary band and generous superannuation.

Qualifications

• Proven experience leading a high-performing business support team.
• Ability to coordinate administration functions and deliver customer-focused services.
• Strong capacity to manage competing priorities and meet deadlines.
• Analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills with diverse stakeholders.
• Demonstrated initiative and professionalism with confidentiality.

Responsibilities

• Lead day-to-day operations of the Business Support Services team.
• Ensure efficient administrative support, customer service, and records management.
• Foster a culture of service excellence, innovation and continuous improvement.
• Oversee staff performance and develop capability.
• Coordinate workloads and meet organisational objectives within timeframes.

Skills

Team leadership

Stakeholder engagement

Prioritization and time management

Communication skills

Confidentiality and integrity

Continuous improvement

Job description

Rockhampton Regional Council is seeking an experienced Supervisor to lead the Business Support Services team, overseeing administrative and customer-focused functions across internal and external stakeholders.

You'll provide leadership, mentor staff, manage competing priorities and build a high-performing team culture centred on service excellence and continuous improvement. The role requires a Police Check and is based in Rockhampton with competitive salary band and generous superannuation.