Customer Service Officer

Rockhampton Regional Council; Rockhampton Regional; On-site; AUD 83,000 - 89,000; Full time

Benefits offered by this job

Supportive Work/Life Balance

Values-driven culture

12% employer superannuation

Salary sacrifice options

Ongoing training and development

Payroll deductions

Annual leave loading

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and social clubs

Job summary

Rockhampton Regional Council is seeking a friendly and professional Customer Service Officer to join our Customer Service Centre on a Fixed Term Full-Time basis. As the first point of contact for customers, you will assist with enquiries, process applications and transactions, and provide accurate information across a wide range of Council services.

Working in a fast-paced team environment, you will deliver exceptional service both in person and over the phone while helping create positive

Qualifications

• Experience in customer service, administration and/or a call centre environment.
• Strong communication and interpersonal skills with a focus on delivering excellent customer service.
• Ability to manage competing priorities and work effectively in a busy team environment.
• Sound computer skills and the ability to learn Council systems and processes.
• A professional, positive and customer-focused approach aligned with Council's values

Responsibilities

• Assist with enquiries, process applications and transactions, and provide accurate information across a wide range of Council services.
• Deliver exceptional service both in person and over the phone while helping create positive experiences for our community.
• This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

Skills

Customer service

Administration

Call centre

Communication

Interpersonal skills

Organisational skills

Computer literacy

Tools

Computer systems

Job description

1d ago , from Rockhampton Regional Council

• Fixed Term (until 23 April 2027) / Full Time
• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• Pro Rata amount of $83,228 - $89,006 per annum (LGIA Stream A Level 2) + Superannuation
• Location – Rockhampton

Your new role

Are you passionate about delivering outstanding customer service?

Rockhampton Regional Council is seeking a friendly and professional Customer Service Officer to join our Customer Service Centre on a Fixed Term Full-Time basis. As the first point of contact for customers, you will assist with enquiries, process applications and transactions, and provide accurate information across a wide range of Council services.

Working in a fast-paced team environment, you will deliver exceptional service both in person and over the phone while helping create positive experiences for our community.

If you enjoy helping people, thrive on problem-solving and take pride in delivering great customer service, we'd love to hear from you.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Experience in customer service, administration and/or a call centre environment.
• Strong communication and interpersonal skills with a focus on delivering excellent customer service.
• Ability to manage competing priorities and work effectively in a busy team environment.
• Sound computer skills and the ability to learn Council systems and processes.
• A professional, positive and customer-focused approach aligned with Council's values

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

Application Criteria

• Demonstrated experience delivering high-quality customer service in a customer-facing, administration or call centre environment.
• Strong communication, interpersonal and organisational skills, with the ability to manage enquiries professionally and confidentially.
• Proficiency in using computer systems, processing transactions, maintaining accurate records and working collaboratively to achieve positive customer outcomes.

Applications Close: Monday 30 November 2026 at Midnight (AEST)