Customer Care Specialist - Permanent FT/PT, Rockhampton

Blackwoods Group; Rockhampton Regional; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Wesfarmers share plans

Exclusive team member discounts across

Free OnePass Membership

Wellbeing benefits

Job summary

Blackwoods Group in Rockhampton, QLD, is seeking a Customer Care professional to provide outstanding service by phone and email, manage enquiries, and ensure orders meet delivery expectations. You will work across teams to resolve issues, build strong customer relationships, and identify process improvements.

The role offers permanent full-time and part-time opportunities at our Rockhampton office. A proactive, detail‑driven team player mindset will help you succeed in a fast-paced environment.

Qualifications

• 2+ years customer service experience preferred.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset with ability to manage competing priorities.
• Team player who helps others succeed.

Responsibilities

• Providing outstanding customer service via phone and email.
• Managing customer enquiries and resolving issues quickly and effectively.
• Following up on orders to ensure delivery expectations are met.
• Investigating and escalating issues when required.
• Building strong relationships with customers and internal stakeholders.
• Identifying opportunities to improve processes and customer outcomes.
• Supporting administrative tasks and maintaining accurate records.

Skills

Customer service experience

Communication

Relationship building

Proactive mindset

Fast-paced environment adaptability

Job description

Blackwoods Group in Rockhampton, QLD, is seeking a Customer Care professional to provide outstanding service by phone and email, manage enquiries, and ensure orders meet delivery expectations. You will work across teams to resolve issues, build strong customer relationships, and identify process improvements.

The role offers permanent full-time and part-time opportunities at our Rockhampton office. A proactive, detail‑driven team player mindset will help you succeed in a fast-paced environment.