Customer Experience Specialist – Regulatory Support (Office)

Queensland Government; Rockhampton Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

QBCC, part of the Queensland Government, seeks a Customer Service Officer in Rockhampton to assist customers in person, by phone and email, and to explain information clearly. The role involves data entry and keeping records up to date, with a customer-first approach and attention to detail.

Successful candidates will bring excellent communication, patience in challenging conversations, and the ability to direct enquiries to the right staff for resolution while supporting the community.

Qualifications

• Experience in customer service in a fast-paced environment.
• Strong communication and listening skills.
• Ability to enter and maintain accurate records.

Responsibilities

• Assist customers in person, over the phone, and via email; understand their needs and explain options.
• Enter and maintain accurate customer data and records.
• Provide clear information and guidance to help customers take the next steps.
• Refer complex enquiries to the appropriate team member for resolution.

Skills

Customer service

Data entry

Attention to detail

Clear communication

Job description

QBCC, part of the Queensland Government, seeks a Customer Service Officer in Rockhampton to assist customers in person, by phone and email, and to explain information clearly. The role involves data entry and keeping records up to date, with a customer-first approach and attention to detail.

Successful candidates will bring excellent communication, patience in challenging conversations, and the ability to direct enquiries to the right staff for resolution while supporting the community.