Customer Service Specialist — Fast-Paced Support & Growth

Clayton's Towing Service; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above-award wages

Day and night shifts available

Comprehensive onboarding and ongoing培训

Supportive and close-knit team culture

Genuine career growth and development

Employee Assistance Program (EAP)

Stability with one of Queensland’s**

Job summary

Clayton’s Towing Service on the Sunshine Coast seeks a Customer Service Officer to be the first point of contact for customers across Queensland, delivering high-volume inbound support and coordinating with dispatch and other teams.

The role offers onboarding, training, and genuine career progression within a long-established Queensland family business that values its people and priorities exceptional customer service.

Qualifications

• Previous experience in a customer service role, with call centre experience highly regarded
• Excellent verbal and written communication skills
• Strong computer and administrative capabilities
• Great problem-solving skills and attention to detail
• The ability to multitask and work effectively in a fast-paced environment
• Strong time management and organisational skills
• A positive attitude and willingness to learn
• Availability to work a rotating roster, including occasional weekends

Responsibilities

• Deliver outstanding customer service across a high-volume inbound call environment
• Respond to customer enquiries promptly and professionally
• Assist customers by providing information and connecting them with the right teams
• Work closely with our Dispatch team via phone, radio, and email communications
• Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders
• Support day-to-day administrative functions within the office
• Help create a positive customer experience during what can often be a stressful situation

Skills

Call centre experience

Verbal communication

Written communication

Computer skills

Administrative skills

Multitasking

Time management

Organisational skills

Problem solving

Willingness to learn

Positive attitude

Customer service experience

Job description

Clayton’s Towing Service on the Sunshine Coast seeks a Customer Service Officer to be the first point of contact for customers across Queensland, delivering high-volume inbound support and coordinating with dispatch and other teams.

The role offers onboarding, training, and genuine career progression within a long-established Queensland family business that values its people and priorities exceptional customer service.