Roadside & Towing Support Specialist – Sunshine Coast

Control Insurance Solutions; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance discounts

Provider discounts

Income protection

Job summary

Control Insurance Solutions on the Sunshine Coast seeks a Customer Service Consultant to handle roadside and towing requests in an in-office role at Kawana Waters, QLD. You will manage end-to-end cases in a high-performance environment, providing a high-quality customer experience.

The role focuses on inbound service, teamwork, and continuous improvement while upholding our ethos of High Performance with High Integrity.

Qualifications

• Customer focused with a genuine care for people.
• Strong communication skills with adaptability to different personalities.
• Ability to work in a call centre environment.
• Experience in identifying customer needs, clarifying information, and actioning outcomes.
• Good multi-tasking skills in a fast-paced environment with scheduled work.
• Team player who collaborates to achieve goals.
• Calm, resilient demeanor with openness to feedback.
• Growth mindset and willingness to learn.

Responsibilities

• Takes ownership of roadside and towing queries through to completion, aiming for first-call resolution.
• Uses provided technology to administer customer cases.
• Adheres to rosters and schedules.
• Continuously analyses performance against KPIs and addresses gaps.
• Complies with industry Acts, Codes, Regulations and company policies.
• Builds strong relationships with internal and external stakeholders.
• Collaborates with the team and participates in discussions to drive success.

Skills

Customer focus

Communication skills

Call center experience

multitasking

Job description

Control Insurance Solutions on the Sunshine Coast seeks a Customer Service Consultant to handle roadside and towing requests in an in-office role at Kawana Waters, QLD. You will manage end-to-end cases in a high-performance environment, providing a high-quality customer experience.

The role focuses on inbound service, teamwork, and continuous improvement while upholding our ethos of High Performance with High Integrity.