Customer Service Officer – Sunshine Coast

Clayton's Towing Service; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above-award wages

Day and night shifts available

Comprehensive onboarding and ongoing培训

Supportive and close-knit team culture

Genuine career growth and development

Employee Assistance Program (EAP)

Stability with one of Queensland’s**

Job summary

Clayton’s Towing Service on the Sunshine Coast seeks a Customer Service Officer to be the first point of contact for customers across Queensland, delivering high-volume inbound support and coordinating with dispatch and other teams.

The role offers onboarding, training, and genuine career progression within a long-established Queensland family business that values its people and priorities exceptional customer service.

Qualifications

• Previous experience in a customer service role, with call centre experience highly regarded
• Excellent verbal and written communication skills
• Strong computer and administrative capabilities
• Great problem-solving skills and attention to detail
• The ability to multitask and work effectively in a fast-paced environment
• Strong time management and organisational skills
• A positive attitude and willingness to learn
• Availability to work a rotating roster, including occasional weekends

Responsibilities

• Deliver outstanding customer service across a high-volume inbound call environment
• Respond to customer enquiries promptly and professionally
• Assist customers by providing information and connecting them with the right teams
• Work closely with our Dispatch team via phone, radio, and email communications
• Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders
• Support day-to-day administrative functions within the office
• Help create a positive customer experience during what can often be a stressful situation

Skills

Call centre experience

Verbal communication

Written communication

Computer skills

Administrative skills

Multitasking

Time management

Organisational skills

Problem solving

Willingness to learn

Positive attitude

Customer service experience

Job description

Customer Service Officer – Sunshine Coast

Clayton's Towing Service – Sunshine Coast QLD

Founded in 1970, Clayton’s Towing Service has grown from a single handcrafted tow truck into one of Australia’s largest towing and recovery operators. With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.

Join Queensland’s Leading Towing & Recovery Team

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? At Clayton’s Towing Service, we’re looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour. As the first point of contact for customers across Queensland, you’ll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care. This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.

What You’ll Be Doing

Deliver outstanding customer service across a high-volume inbound call environment

Respond to customer enquiries promptly and professionally

Assist customers by providing information and connecting them with the right teams

Work closely with our Dispatch team via phone, radio, and email communications

Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders

Support day-to-day administrative functions within the office

Help create a positive customer experience during what can often be a stressful situation

What We’re Looking For

You’ll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.

To be successful in this role, you’ll have:

Previous experience in a customer service role, with call centre experience highly regarded

Excellent verbal and written communication skills

Strong computer and administrative capabilities

Great problem-solving skills and attention to detail

The ability to multitask and work effectively in a fast-paced environment

Strong time management and organisational skills

A positive attitude and willingness to learn

Availability to work a rotating roster, including occasional weekends

Why Join Clayton’s?

At Clayton’s, our people are the heart of our success. We’ve been supporting Queensland communities since 1970 and continue to grow because of the dedication of our incredible team.

What We Offer

Above-award wages

Day and night shifts available

Comprehensive onboarding and ongoing training

Supportive and close-knit team culture

Genuine career growth and development opportunities

Employee Assistance Program (EAP)

Stability with one of Queensland’s largest and most respected towing companies

All applications will be treated as confidential.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all races, ages, genders, and abilities to apply.

Due to the high volume of applicants, only successful applicants will be contacted for the next step in the recruitment process. We do not accept applications from employment agencies.

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