Customer Service Representative

Clayton's Towing Service; Nambour; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Above-award wages

Day/Night shifts available

Comprehensive onboarding and training

Team culture

Career development opportunities

Employee Assistance Program

Job summary

Clayton's Towing Service, based in Nambour, Queensland, is seeking a Customer Service Representative to be the first point of contact for customers across the state. You will deliver high-quality service in a fast-paced environment, resolve enquiries, and connect customers with the right teams.

As part of Queensland's leading towing and recovery team, you will work closely with Dispatch, liaise with police and insurers, and contribute to a supportive office culture with ongoing training and

Qualifications

• Experience in customer service with a focus on phone interactions and problem solving.
• Excellent verbal and written communication skills.
• Proficient with computers and standard admin tasks.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service in a high-volume inbound environment.
• Respond to enquiries promptly and professionally.
• Assist customers with information and connecting to the right teams.
• Coordinate with Dispatch via phone, radio, and email.
• Liaise with authorities and providers as needed.
• Support day-to-day administrative functions in the office.
• Contribute to a positive customer experience during stressful situations.

Skills

Customer service

Call centre experience

Communication skills

Multitasking

Calm under pressure

Problem solving

Education

High school diploma

Tools

MS Office

Telephone systems

Job description

Founded in 1970, Clayton's Towing Service has grown from a single handcrafted tow truck into one of Australia's largest towing and recovery operators. With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.

Join Queensland's Leading Towing & Recovery Team

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? At Clayton's Towing Service, we're looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour. As the first point of contact for customers across Queensland, you'll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care. This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.

What You'll Be Doing

• Deliver outstanding customer service across a high-volume inbound call environment
• Respond to customer enquiries promptly and professionally
• Assist customers by providing information and connecting them with the right teams
• Work closely with our Dispatch team via phone, radio, and email communications
• Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders
• Support day-to-day administrative functions within the office
• Help create a positive customer experience during what can often be a stressful situation

What We're Looking For

You’ll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.

• Previous experience in a customer service role, with call centre experience highly regarded
• Excellent verbal and written communication skills
• Strong computer and administrative capabilities
• Great problem-solving skills and attention to detail
• The ability to multitask and work effectively in a fast-paced environment
• Strong time management and organisational skills
• A positive attitude and willingness to learn
• Availability to work a rotating roster, including occasional weekends

Why Join Clayton's?

At Clayton's, our people are the heart of our success. We've been supporting Queensland communities since 1970 and continue to grow because of the dedication of our incredible team.

What We Offer

• Above-award wages
• Day and night shifts available
• Comprehensive onboarding and ongoing training
• Supportive and close-knit team culture
• Genuine career growth and development opportunities
• Employee Assistance Program (EAP)
• Stability with one of Queensland's largest and most respected towing companies