Roadside & Towing Support Specialist

Control Insurance Solutions; Rockhampton Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Income Protection Insurance

Job summary

Control Insurance Solutions on the Sunshine Coast is seeking a Customer Service Consultant (Roadside & Towing) to deliver high-quality support to customers and partners. This in-office role focuses on inbound calls, case management from start to finish, and first-call resolution where possible.

Based in Kawana, you will work within a high-performance team, develop your relationship-building skills, adapt your communication style, and contribute to a culture of integrity, resilience, and

Qualifications

• Customer focussed with genuine care for people.
• Strong communication; adapt style to different personalities.
• Experience in a call centre environment.
• Able to identify customer needs and action outcomes.
• Good multi-tasking in a fast-paced, schedule-driven role.
• Team player with strong stakeholder relationships.
• Calm, resilient and open to feedback; growth mindset.

Responsibilities

• Take ownership of roadside & towing queries and see them through to completion with first-call resolution where possible.
• Effectively use tools to administer customer cases.
• Adhere to rosters and schedules.
• Learn continually and address performance gaps proactively.
• Comply with industry acts, codes and company policies.
• Build strong relationships with internal and external stakeholders.
• Collaborate with others and participate in team discussions.

Skills

Customer focus

Communication skills

Call centre experience

Multitasking

Team player

Resilience

Growth mindset

Feedback receptiveness

Relationship building

Job description

Control Insurance Solutions on the Sunshine Coast is seeking a Customer Service Consultant (Roadside & Towing) to deliver high-quality support to customers and partners. This in-office role focuses on inbound calls, case management from start to finish, and first-call resolution where possible.

Based in Kawana, you will work within a high-performance team, develop your relationship-building skills, adapt your communication style, and contribute to a culture of integrity, resilience, and