Customer Service Specialist – High-Volume Towing Hub

Clayton's Towing Service; Nambour; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Above-award wages

Day/Night shifts available

Comprehensive onboarding and training

Team culture

Career development opportunities

Employee Assistance Program

Job summary

Clayton's Towing Service, based in Nambour, Queensland, is seeking a Customer Service Representative to be the first point of contact for customers across the state. You will deliver high-quality service in a fast-paced environment, resolve enquiries, and connect customers with the right teams.

As part of Queensland's leading towing and recovery team, you will work closely with Dispatch, liaise with police and insurers, and contribute to a supportive office culture with ongoing training and

Qualifications

• Experience in customer service with a focus on phone interactions and problem solving.
• Excellent verbal and written communication skills.
• Proficient with computers and standard admin tasks.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service in a high-volume inbound environment.
• Respond to enquiries promptly and professionally.
• Assist customers with information and connecting to the right teams.
• Coordinate with Dispatch via phone, radio, and email.
• Liaise with authorities and providers as needed.
• Support day-to-day administrative functions in the office.
• Contribute to a positive customer experience during stressful situations.

Skills

Customer service

Call centre experience

Communication skills

Multitasking

Calm under pressure

Problem solving

Education

High school diploma

Tools

MS Office

Telephone systems

Job description

Clayton's Towing Service, based in Nambour, Queensland, is seeking a Customer Service Representative to be the first point of contact for customers across the state. You will deliver high-quality service in a fast-paced environment, resolve enquiries, and connect customers with the right teams.

As part of Queensland's leading towing and recovery team, you will work closely with Dispatch, liaise with police and insurers, and contribute to a supportive office culture with ongoing training and