Roadside & Towing Support Specialist - In-Office

Auto & General; Sunshine Coast Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Employee discounts on insurance and ro

Income Protection Insurance

Job summary

Control Insurance Solutions is seeking customer-focused motor enthusiasts to join our team on the Sunshine Coast. This in-office role centres on delivering a high-quality customer experience, handling towing and roadside assistance requests end-to-end in an inbound service environment.

Based in Kawana, you will contribute to a high-performance culture, work with stakeholders, and continually learn and grow in a supportive team.

Qualifications

• Customer-facing role experience in service delivery.
• Ability to identify customer needs and deliver suitable outcomes.
• Proven ability to work in a fast-paced call/inbound environment.

Responsibilities

• Own towing and roadside queries from start to finish with first-call resolution focus.
• Use provided tools to administer customer cases.
• Adhere to rosters, schedules and performance indicators.
• Collaborate with internal and external stakeholders and participate in team discussions.

Skills

Customer service

Call center experience

Communication skills

Relationship building

Multitasking

Team player

Resilience

Growth mindset

Job description

Control Insurance Solutions is seeking customer-focused motor enthusiasts to join our team on the Sunshine Coast. This in-office role centres on delivering a high-quality customer experience, handling towing and roadside assistance requests end-to-end in an inbound service environment.

Based in Kawana, you will contribute to a high-performance culture, work with stakeholders, and continually learn and grow in a supportive team.