Insurance Administrator – Nambour

Clayton's Towing Service; Nambour; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award wages

Close-knit team environment

Extensive onboarding and ongoing培训

Opportunities for growth and developm

Employee Assistance Program

Job summary

Clayton’s Towing Service on the Sunshine Coast is seeking an Insurance Administrator to support customers and insurers across Queensland. Based in our Nambour head office, the role is Monday to Friday and offers a collaborative, supportive team environment.

You will handle inquiries, coordinate vehicle movements with the despatch team, maintain records, and ensure data confidentiality while contributing to efficient administrative processes.

Qualifications

• Experience in an Administrative role; Insurance experience is a benefit.
• Excellent written and verbal communication.
• Good organisation and time management.

Responsibilities

• Liaise with customers and insurers with professional communication.
• Respond to email enquiries promptly and professionally.
• Coordinate vehicle movement with the despatch team.
• Maintain accurate records and protect data confidentiality.
• Manage yard stocktake reports and follow up uncollected vehicles.
• Ensure compliance with government procedures and vehicle release requirements.
• Contribute to a collaborative, efficient administrative environment.

Skills

Communication skills

Administrative experience

Insurance experience

Computer literacy

Tools

MS Office

Job description

As an Insurance Administrator in our Sunshine Coast Head Office, you’ll play a vital role in handling a range of administrative tasks that support both customers and insurers across Queensland. Working independently while contributing to a supportive and collaborative environment. You will be a part of a close-knit team where your voice matters.

This is a Monday to Friday roster based at our Nambour office.

Your day-to-day responsibilities will include but not be limited to:

Liaising with a wide range of customers while maintaining professional, clear, and effective communication, both written and verbal.

Assisting uninsured customers by responding to enquiries and arranging payment options.

Actioning and responding to email enquiries in a timely and professional manner.

Coordinating vehicle movement schedules and working closely with the despatch team to ensure a smooth service.

Maintaining accurate records, ensuring data confidentiality and secure document handling.

Managing yard stocktake reports and proactively following up on uncollected vehicles.

Working with government agencies ensuring compliance with relevant procedures and vehicle release requirements.

Contributing to a collaborative work environment by sharing knowledge and enhancing overall administrative efficiency

Working independently while being supported by approachable leadership and a close-knit team

About you:

To be a successful applicant for this role you must be able to demonstrate:

Experience in an Administrative role, Transport or Insurance experience is a benefit.

Great communication skills, both verbal and written

A positive and energetic approach to your work

Intermediate computer knowledge with the ability to learn new systems.

Able to work in a fast-paced team environment

Effective problem-solving skills and time management skills

A desire to learn and take on feedback

About Clayton’s:

At Clayton’s Towing, we’re not just about towing; we’re about building lasting relationships and making a positive impact in the communities we serve.

Clayton’s Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton handcrafted their very first tow truck. Fast forward 55 years, and Clayton’s has transformed into one of Australia’s largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.

With a highly dedicated team of over 200 professionals—some of whom have been with the business for more than 30 years—we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we’re always ready to assist, no matter the situation.

Benefits of working with Clayton’s:

Above award wages

Friendly and close-knit team environment

Extensive onboarding and ongoing training

Opportunities for growth and development

Employee Assistance Program

All applications will be treated as confidential.