Internal Sales & Customer Service Pro (SAP)

Spicers Australia; Greater Dandenong; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Training

Car parking

Wellbeing programs

Job summary

Spicers Australia is seeking a Customer Service Representative to join our busy internal sales team in Dandenong South. You will handle phone and email inquiries, process orders and provide innovative solutions to meet customer needs.

You will work with External Sales, Warehouse, Supply and Samples to ensure timely and accurate ordering and delivery, reporting to Internal Sales Manager. Standard hours are Monday to Friday, 37.5 hours.

Qualifications

• Experience in the print, design, packaging, signage or label industry (highly desirable)
• Excellent communication skills (written and verbal)
• Strong interpersonal skills
• Strong attention to detail
• Proficient in using Microsoft Office products (Word, Excel)
• Experience using SAP (highly desirable)
• Drive, energy and a willingness to learn.

Responsibilities

• Receive and respond to customer enquiries via phone and email
• Provide a high standard of customer service
• Process orders in SAP, check stock availability and where required suggest alternative products
• Build and maintain excellent knowledge of Spicers’ product ranges
• Focus on and support sales of ageing stock
• Provide direction to customers on our products and services
• Work within in a small dedicated team
• Liaise with external sales and warehouse teams to ensure service levels are achieved
• Ad-hoc duties as required.

Skills

Communication

Interpersonal

Attention to detail

Willingness to learn

Tools

SAP

Microsoft Office

Job description

Spicers Australia is seeking a Customer Service Representative to join our busy internal sales team in Dandenong South. You will handle phone and email inquiries, process orders and provide innovative solutions to meet customer needs.

You will work with External Sales, Warehouse, Supply and Samples to ensure timely and accurate ordering and delivery, reporting to Internal Sales Manager. Standard hours are Monday to Friday, 37.5 hours.