Customer Service Specialist

Amare Safety Pty LTD; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career development

Comprehensive training

Job summary

Amare Safety Pty Ltd seeks a Customer Service Specialist to join our Seven Hills NSW team. This full-time role is the main contact for customers, delivering expert assistance, resolving queries, and ensuring satisfaction to support our growth.

You will handle calls, emails, and orders, troubleshoot issues, and maintain accurate records while collaborating with internal teams to meet customer needs and improve processes.

Qualifications

• Customer service experience in a call centre or customer-facing role.
• Excellent verbal and written communication.
• Strong problem-solving abilities and the capacity to stay calm and professional.
• Proficient with computer systems and databases.
• Excellent time-management and multi-tasking skills.
• Customer-focused mindset with a commitment to satisfaction.
• Reliable, punctual and a team player.
• Experience in safety/compliance is preferred but not required.

Responsibilities

• Handle incoming customer enquiries via telephone, email, and other channels professionally.
• Respond to questions about safety products, services, and compliance.
• Process customer orders and troubleshoot issues.
• Escalate matters to appropriate departments when needed.
• Maintain detailed records of interactions using company systems.
• Provide product information to support purchasing decisions.
• Collaborate with internal teams to meet customer needs.
• Identify opportunities to improve customer satisfaction and processes.
• Support colleagues to maintain high service standards.

Skills

Customer service experience

Communication skills

Problem solving

Computer systems

Time management

Customer-focused mindset

Reliability and punctuality

Team player

Safety/compliance exposure (pref)

Job description

About us

Amare Safety Pty Ltd is a Privately Owned Australian Company with 10 branches across Australia. We are committed to helping our clients maintain safe, compliant, and productive workplaces. Our team is passionate about delivering exceptional customer service and building long-term relationships with our clients. We pride ourselves on our professionalism, expertise, and commitment to excellence in everything we do.

About the role

We are seeking a Customer Service Specialist to join our team at our Seven Hills NSW location. This is a full-time position that plays a vital role in delivering outstanding customer support to our valued clients. As a Customer Service Specialist, you will be the key point of contact for our customers, providing them with expert assistance, resolving queries efficiently, and ensuring their complete satisfaction. This role is essential to maintaining our reputation for excellent service and supporting the growth of Amare Safety.

Key responsibilities

• Handling incoming customer enquiries via telephone, email, and other communication channels in a professional and courteous manner
• Responding promptly to customer questions regarding safety products, services, and compliance requirements
• Processing customer orders
• Troubleshooting customer issues and providing effective solutions or escalating matters to appropriate departments when necessary
• Maintaining detailed and accurate records of all customer interactions and transactions using company systems
• Providing product and service information to customers to support their purchasing decisions
• Collaborating with internal teams to ensure customer needs are met and issues are resolved promptly
• Identifying opportunities to enhance customer satisfaction and suggest improvements to processes and procedures
• Contributing to a positive team environment and supporting colleagues to maintain high standards of service

What we're looking for

• Proven customer service experience in a call centre or customer-facing environment
• Strong Communication skills, both verbal and written
• Strong problem-solving abilities and the capacity to remain calm and professional
• Proficiency in using computer systems and databases
• Exceptional organisational and time-management skills with the ability to handle multiple enquiries simultaneously
• A customer-focused mindset with a genuine commitment to achieving customer satisfaction
• Reliability, punctuality, and the ability to work collaboratively as part of a dedicated team
• Experience within the safety, compliance, or health and safety sectors is preferred but not essential

What we offer

At Amare Safety, we believe in supporting the wellbeing and professional development of our team members. We offer a competitive salary package commensurate with experience, a supportive workplace culture, and opportunities for career growth and skill development. We provide comprehensive training to ensure you are equipped to excel in your role, and we foster an environment where your contributions are valued and recognised.

If you are an enthusiastic and customer-focused professional ready to deliver exceptional service, we would like to hear from you.