Customer Service & Sales Support | Showroom & E-Commerce

Modaliving; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

No weekends (standard hours)

Full product training

Modern showroom and warehouse

Career growth opportunities

Friendly and supportive team

Job summary

Modaliving in Seven Hills, NSW, is seeking a friendly Customer Service & Sales Support specialist to work in our showroom and e-commerce channel, helping customers with inquiries, orders and information. You’ll engage with customers face-to-face, by phone and email, check stock, prepare quotations and process orders, with no cold calling and a supportive team.

We offer full training, a permanent full-time role, and clear career growth as you learn across customer service, sales, retail

Qualifications

• Friendly, outgoing and enjoys talking to people.
• Confident communicating with customers face-to-face, by phone and email.
• Strong written and verbal English communication.
• Patient, helpful and customer-focused.
• Organised, responsible and detail-oriented.
• Comfortable using computers and learning new systems.
• Able to manage multiple tasks and priorities.
• Positive attitude and willingness to learn.
• Works well independently and as part of a team.

Responsibilities

• Answer incoming calls and help customers with enquiries.
• Respond to customer emails and online messages.
• Welcome customers to Seven Hills showroom and help them explore our range.
• Provide product information and help customers choose products.
• Check stock availability, pricing and product information.
• Prepare quotations and invoices.
• Process phone and showroom orders and assist with changes.
• Follow up on orders, delivery status and enquiries.
• Assist with after-sales and warranty enquiries and coordinate with warehouse.
• General office administration, data entry and document preparation.
• Assist with pricing, sales information and day-to-day sales support tasks.

Skills

Customer service

Communication

English proficiency

Attention to detail

Team player

Computer literacy

Multitasking

Willingness to learn

Independent worker

Job description

Customer Service & Sales Support | Showroom & E-Commerce

Do you enjoy talking to people, helping customers and working in a role where every day is a little different?

We are a growing Australian business specialising in furniture and electric fireplaces, with our office, showroom and warehouse based in Seven Hills.

We are looking for a friendly, outgoing and organised person to join our team in a full-time Customer Service & Sales Support role.

You don't need to be an experienced salesperson. If you're confident communicating with people, comfortable using computers and keen to learn, we'll provide the product and system training you need.

This is a varied, office and showroom-based role. You'll assist customers over the phone, by email and face-to-face, help with product enquiries and orders, and provide day-to-day customer service, sales and administrative support.

No cold calling. No field sales. Most customers contact us directly or visit our showroom because they are already interested in our products.

What You'll Be Doing

Your day-to-day responsibilities will include:

• Answering incoming calls and helping customers with their enquiries
• Responding to customer emails and online messages
• Welcoming customers to our Seven Hills showroom and helping them explore our furniture and fireplace range
• Providing product information and helping customers choose products that suit their needs
• Checking stock availability, pricing and product information
• Preparing quotations and invoices
• Processing phone and showroom orders and assisting with order changes
• Following up on orders, delivery status and customer delivery enquiries
• Assisting with after-sales and warranty enquiries and coordinating with our warehouse and internal team
• General office administration, data entry and document preparation
• Assisting with pricing, sales information and other day-to-day sales support tasks

About You

For this role, we believe attitude, communication skills and willingness to learn are just as important as previous experience.

You may be a great fit if you:

• Are friendly, outgoing and genuinely enjoy talking to people
• Feel confident communicating with customers face-to-face, over the phone and by email
• Have strong written and verbal English communication skills
• Are patient, helpful and customer-focused
• Are organised, responsible and pay attention to detail
• Are comfortable using computers and learning new systems
• Can manage different tasks and priorities throughout the day
• Have a positive attitude and are willing to learn
• Can work independently while also being a good team player

Previous experience in customer service, retail, reception, administration or sales support would be an advantage, but it is not essential. We are happy to consider candidates from different backgrounds who have the right attitude and communication skills.

Working Hours

This is a permanent full-time position, with standard working hours of:

Monday to Friday, 8:30am-5:00pm

There is no requirement to work weekends. Optional Saturday work may occasionally be available for team members who are interested in additional hours.

Why Join Us?

• Monday-Friday working hours with no required weekend shifts
• No cold calling or field sales
• Permanent full-time position
• Friendly and supportive team environment
• Modern office, showroom and warehouse environment in Seven Hills
• Full training on our products, systems and processes
• A varied role where you'll work with customers and learn different parts of the business
• Opportunity to gain hands-on experience across customer service, sales, retail operations and e-commerce
• Career Growth: As you gain experience and develop your strengths, there will be opportunities to grow into more specialised or senior roles across areas such as sales, e-commerce, operations or customer service
• Optional Saturday work may be available for those interested in additional hours
• Long-term opportunity for the right person

If you're a people person who enjoys helping customers, learning new things and being part of a hands-on team, we'd love to hear from you.