Customer Service Representative

Everi Pty; Queanbeyan-Palerang Regional Council; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Training & development

Supportive team

EAP

Hybrid work

Job summary

Ready Industries is seeking a Customer Service Representative to support the Queanbeyan East branch. You will be the first point of contact for customers and subcontractors, handling enquiries via phone, email and in person, and helping deliver a seamless customer experience.

This full-time role requires organisation, adaptability and effective communication with warehouse staff, subcontractors, transport providers and the wider Operations team.

Qualifications

• Experience in customer service or administration.
• Ability to handle multiple priorities in a fast-paced environment.
• Excellent communication and a professional phone manner.
• Strong organisational and time-management skills.
• Detail orientation and accuracy in records and bookings.
• Willingness to learn and adapt to new systems.
• Ability to work collaboratively with warehouse and operations teams.

Responsibilities

• Coordinate bookings with warehouse staff and subcontractors.
• Respond to customer and subcontractor enquiries via phone, email and in person.
• Track stock movements and maintain accurate records.
• Process payments and support smooth operations at the Queanbeyan East branch.

Skills

Customer service

Administration

Proactive

Communication

Phone manner

Organisation

Time management

Detail-oriented

Microsoft Office

Problem solving

Independence

Team player

Tools

Microsoft Office

Job description

Job Description

As a Customer Service Representative, you will play a key role in supporting the smooth operation of our Queanbeyan East branch. You will be a first point of contact for customer and subcontractor enquiries via phone, email and in person, helping deliver a seamless and high-quality customer experience.

Working closely with warehouse staff, subcontractors, transport providers and the wider Operations team, you will coordinate bookings, track stock movements, process payments and maintain accurate records.

This is a fast-paced role where priorities can change quickly, so you'll need to be organised, adaptable and confident communicating with a wide range of people.

About the Employer

Ready Industries is home to 1300TempFence, 1300SiteCam, 1300Hoarding and SiteHQ. We are a proud Australian family-owned business with more than 25 years of industry experience and have grown to become one of Australasia's leading site solutions providers.

We support customers across infrastructure, civil, commercial, industrial, residential and major events throughout Australia and New Zealand.

Our purpose is simple: Providing Peace of Mind.

For our customers, that means reliable service, clear communication and knowing we'll do what we say we'll do. As a Customer Service Representative, you'll play an important role in delivering that Peace of Mind every day.

Our Mission

We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products and processes so that we can GO out there and deliver the best customer experience.

If you're customer-focused, organised and looking to develop your career with a growing national business, we'd love to hear from you.

About the Candidate

We are seeking a motivated individual with a positive, "can-do" attitude to join our supportive team based in Queanbeyan East, NSW.

This full-time position is ideal for someone with strong attention to detail, excellent customer service skills and the ability to resolve issues efficiently while maintaining a professional and customer-focused approach., We're looking for someone who enjoys working with people, takes ownership and thrives in a busy environment.

You'll ideally bring:

• Previous experience in customer service, administration or a similar role.
• A proactive attitude and genuine willingness to learn and develop.
• Strong customer service and communication skills.
• A confident and professional phone manner.
• Excellent organisation and time-management skills.
• The ability to manage multiple priorities and changing requirements.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office and learning new software systems.
• Practical problem-solving skills and a solutions-focused approach.
• The ability to work independently while contributing positively to a team.
• Previous experience within hire, construction, logistics or a related industry will be highly regarded but isn't essential, as full training will be provided.
• If you come from a call centre or customer-focused background, we strongly encourage you to apply. Experience handling high call volumes, resolving customer enquiries and managing competing priorities is highly transferable to this role.

Work Environment

• Competitive remuneration package.
• Career progression opportunities within a growing national organisation.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Access to our Employee Assistance Program (EAP).
• Opportunity to work from home up to two days per week following successful completion of probation.
• A varied role where no two days are exactly the same., National