Customer Care Consultant

Blackwoods; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Kmart discount

OnePass subscription

Wesfarmers offers

Training & development

Team events

Employee Assistance Program

Fitness Passport

Refer-A-Friend bonus

Free onsite parking

Job summary

Blackwoods is seeking a dedicated Customer Care professional to join our Greystanes NSW team. You will handle customer inquiries by phone and email, manage orders, and collaborate with internal teams to deliver an exceptional experience.

The role offers a permanent, full-time position located at our Greystanes NSW office, with opportunities for growth and development within a supportive team environment.

Qualifications

• 2+ years of customer service experience, preferably in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Proactive, solutions-focused mindset with strong problem-solving abilities.
• Ability to manage competing priorities and stay organized.
• Attention to detail and accountability in delivering great outcomes.
• Team player who supports colleagues to help customers succeed.

Responsibilities

• Provide outstanding customer service via phone and email.
• Respond to customer enquiries and resolve issues promptly.
• Follow up on orders to meet delivery expectations.
• Investigate and escalate issues when required.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and customer outcomes.
• Support administrative tasks and maintain accurate records.

Skills

2+ years customer service

Strong communication

Relationship-building

Proactive mindset

Fast-paced environment

Attention to detail

Team player

Problem-solving

Customer outcomes

Job description

Are you someone who loves helping people and solving problems?

Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.

This is a permanent full-time opportunity located at our Greystanes NSW Office!

What You'll Be Doing:

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

What We're Looking For:

• Previous customer service experience (2+ years preferred)
• Strong communication and relationship-building skills
• A proactive and solutions-focused mindset
• Ability to work in a fast-paced environment and manage competing priorities
• High attention to detail and problem-solving skills
• A team player who enjoys helping others succeed
• Resilience, accountability, and a commitment to delivering great customer outcomes

What's In It For You

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Fitness Passport membership, giving you and your family access to a wide network of health and fitness facilities
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

NEXT STEPS

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.