Customer Service Specialist

RGIT Australia; North Lakes; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career progression

Staff incentives and prizes

Team events and social activities

Energetic workplace culture

Job summary

RGIT Australia is seeking a Customer Solutions Specialist to join our Recoveries and Collections team. You will engage with customers to resolve outstanding accounts, negotiate payment arrangements, and support those experiencing hardship while complying with regulations.

You will handle inbound and outbound calls, maintain records, and contribute to positive customer outcomes in a fast-paced environment. This role offers career development and a vibrant team culture.

Qualifications

• Strong verbal and written communication skills.
• Negotiation and problem-solving abilities.
• Empathy, resilience and emotional intelligence.
• Excellent time management and attention to detail.
• Positive attitude and commitment to customer-focused outcomes.
• Experience in recoveries, collections, customer service, financial services, or account management.
• Experience assisting customers experiencing hardship or vulnerability.
• Experience negotiating payment arrangements and managing delinquent accounts.

Responsibilities

• Managing inbound and outbound calls related to outstanding accounts and recoveries.
• Supporting customers experiencing hardship or vulnerability.
• Negotiating fair and sustainable payment arrangements.
• Resolving account inquiries and overcoming objections while maintaining positive relationships.
• Delivering excellent customer service while achieving recoveries and collections goals.
• Maintaining accurate account records and adhering to compliance and company policies.

Skills

Communication skills

Negotiation

Problem-solving

Empathy

Attention to detail

Time management

Resilience

Customer-focused

Job description

Join Us as a Customer Solutions Specialist - Recoveries & Collections

About the Role

Are you passionate about helping customers find solutions while achieving positive business outcomes?

We're seeking a motivated and customer-focused Customer Solutions Specialist to join our growing Recoveries and Collections team. In this role, you'll work with customers to resolve outstanding accounts, negotiate tailored payment arrangements, support customers experiencing financial hardship, and deliver positive outcomes while maintaining compliance with industry regulations and best practices.

If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real difference in the lives of customers, we'd love to hear from you.

What You'll Be Doing

• Managing inbound and outbound customer calls relating to outstanding accounts and recoveries activities
• Supporting customers experiencing financial hardship or vulnerability
• Negotiating fair and sustainable payment arrangements
• Resolving account enquiries and overcoming objections while maintaining positive customer relationships
• Delivering excellent customer service while achieving recoveries and collections activities
• Maintaining accurate account records and adhering to compliance requirements and company policies

What You'll Need

• Strong verbal and written communication skills
• Strong negotiation and problem-solving abilities
• Empathy, resilience, and emotional intelligence
• Excellent time management and attention to detail
• A positive attitude and commitment to delivering customer-focused outcomes
• Previous experience in recoveries, collections, customer service, financial services, or account management
• Experience assisting customers experiencing hardship or vulnerability
• Experience negotiating payment arrangements and managing delinquent accounts
• Experience working in a KPI-driven environment

Why Join Us?

• The opportunity to make a real impact on both customer outcomes and business success
• Genuine career progression and development opportunities
• Staff competitions and incentives with great prizes
• Regular team events, celebrations, and social activities
• High-performing and energetic workplace culture

When you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management, recoveries, and collections organisations.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, cultures, genders, identities, abilities, and experiences.

Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.