Customer Relationship Manager

Creditcorp; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after 6 months

Uncapped monthly bonuses

Paid training and coaching

Certificate III in Financial Services

Health and wellbeing support

Free breakfast and fruit

Volunteer days and extra leave

Job summary

Credit Corp is seeking a Customer Relationship Manager in Parramatta, NSW. You will contact customers with overdue accounts, understand their circumstances, negotiate repayments, and support positive business outcomes.

Backed by award-winning training, you will develop communication and negotiation skills, with a clear pathway for career growth. A Monday–Friday schedule with full training and progression opportunities is offered.

Qualifications

• Excellent verbal and written communication skills
• Resilience and persistence in challenging conversations
• Ability to build trust and negotiate repayment solutions
• Comfortable using computer systems and databases

Responsibilities

• Manage overdue accounts on behalf of major Australian financial institutions
• Handle a high volume of inbound and outbound calls
• Use internal systems and tools to locate customers and re-establish contact
• Build trust and rapport while negotiating sustainable repayment solutions
• Ensure actions comply with industry regulations and policies

Skills

Communication skills

Negotiation

Resilience

Customer service

Tools

CRM systems

Job description

• Parramatta location, just a short walk from public transport, shops and great eateries

• Parramatta location, just a short walk from public transport, shops and great eateries
• Enjoy a Monday to Friday schedule (8:30am-5:00pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services
• Benefit from uncapped bonuses + more incentives and perks

As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayments. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.

Backed by award winning training, a supportive team and clear pathways to grow. You'll develop strong communication, negotiation and financial services skills that can launch a long-term career.

Key Responsibilities:

• Manage overdue accounts on behalf of major Australian financial institutions
• Handle a high volume of inbound and outbound customer and third party calls
• Use internal systems and tools to locate customers and re-establish contact
• Build trust and rapport while negotiating sustainable customer focused repayment solutions
• Manage objections effectively and work toward positive outcomes for all parties
• Ensure all actions comply with industry regulations, policies and compliance requirements

What We're Looking For:

• You don't need collections experience , many of our leaders started in this role. What matters is your drive and your ability to connect with people
• Ideal backgrounds include call centres, retail, hospitality, sales, customer service or any role where communication and resilience are essential
• Excellent verbal and written communication skills
• Resilience and persistence when handling challenging conversations
• A natural problem solver who can think on their feet
• Comfortable using computer systems and databases
• Motivated by results, targets and a fast paced environment
• Willing to learn, take feedback and grow your career
• Essential: Full time availability, Monday-Friday, 8:30AM-5:00PM

What's In It for You?

• Earn uncapped monthly bonuses
• Hybrid work flexibility after 6 months (3 days in office, 2 days WFH)
• Paid training, ongoing coaching and clear career progression pathways
• Earn a Certificate III in Financial Services at no cost
• Access to employee discounts and perks via our benefits platform
• Health and wellbeing support including 24/7 EAP access, discounted gym membership, health insurance offers and online fitness options
• Enjoy free breakfast and fresh fruit in the office
• Paid volunteer days and the option to purchase additional annual leave
• Regular team events and a relaxed 'Dress for Your Day' culture

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers' circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

Customer Relationship Manager • Parramatta, NSW, AU