Customer Relationship Manager

Credit Corp; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uncapped bonuses

Hybrid work after 6 months

Certificate III in Financial Services

Employee discounts

Health & wellbeing support

Free breakfast

Volunteer days

Dress for Your Day

End of Trip facilities

Job summary

Credit Corp is looking for a Customer Relationship Manager in Brisbane to contact and assist customers with overdue accounts. You will investigate balances, negotiate repayments and support positive business outcomes.

Backed by award-winning training and a supportive team, this role offers clear career progression, uncapped bonuses, and hybrid work after six months. You’ll develop strong communication and negotiation skills within a finance-focused environment.

Qualifications

• Strong communication skills, both verbal and written.
• Resilience and persistence in challenging conversations.
• Ability to problem-solve and provide solutions.
• Experience in customer service or call-centre environments is helpful.

Responsibilities

• Manage overdue accounts for major Australian financial institutions.
• Handle high volumes of inbound and outbound calls to customers and third parties.
• Use internal systems to locate customers and re-establish contact.
• Negotiate sustainable repayment solutions while complying with regulations.

Skills

Excellent communication

Resilience

Problem solving

Customer service

Tech savvy

Full-time availability

Tools

CRM software

Job description

• West End, South Brisbane location – a short walk to the station, shops & eateries
• Enjoy a Monday to Friday schedule (8:00am–4:30pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services
• Benefit from uncapped bonuses + more incentives and perks

As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayments. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.

Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long-term career.

Key Responsibilities

• Manage overdue accounts on behalf of major Australian financial institutions
• Handle a high volume of inbound and outbound customer and third party calls
• Use internal systems and tools to locate customers and re-establish contact
• Build trust and rapport while negotiating sustainable customer‑focused repayment solutions
• Manage objections effectively and work toward positive outcomes for all parties
• Ensure all actions comply with industry regulations, policies and compliance requirements

What We’re Looking For

• You don’t need collections experience, many of our leaders started in this role. What matters is your drive and your ability to connect with people
• Ideal backgrounds include call centres, retail, hospitality, sales, customer service or any role where communication and resilience are essential
• Excellent verbal and written communication skills
• Resilience and persistence when handling challenging conversations
• A natural problem solver who can think on their feet
• Comfortable using computer systems and databases
• Motivated by results, targets and a fast‑paced environment
• Willing to learn, take feedback and grow your career
• Essential: Full‑time availability, Monday–Friday, 8:00AM–4:30PM

What’s In It for You

• Earn uncapped monthly bonuses
• Hybrid work flexibility after 6 months (3 days in office, 2 days WFH)
• Paid training, ongoing coaching and clear career progression pathways
• Earn a Certificate III in Financial Services at no cost
• Access to employee discounts and perks via our benefits platform
• Health and wellbeing support including 24/7 EAP access, discounted gym membership, health insurance offers and online fitness options
• Enjoy free breakfast and fresh fruit in the office
• Paid volunteer days and the option to purchase additional annual leave
• Regular team events and a relaxed ‘Dress for Your Day’ culture
• Convenient end of Trip Facilities

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.WEST END,SOUTH BRISBANE 4101