Customer Relationship Manager

Credit Corp; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Uncapped bonuses

Hybrid work after 6 months

Paid training

Certificate III in Financial Services

Employee discounts

Health & wellbeing support

Free breakfast

Volunteer days

Team events

End of trip facilities

Job summary

Credit Corp is seeking a Customer Relationship Manager in Sydney to contact customers with overdue accounts, understand their circumstances and negotiate repayments. You will handle high volumes of calls, use internal systems to locate customers and build trust to reach sustainable outcomes.

Training is provided and there are clear progression paths. With a Monday–Friday schedule and hybrid work after six months, the role offers uncapped monthly bonuses, a Certificate III in Financial Services

Qualifications

• Excellent verbal and written communication skills
• Ability to connect with people and build rapport
• Comfortable using computer systems and databases
• Willing to learn, take feedback and grow your career

Responsibilities

• Find and contact customers with overdue accounts to understand their circumstances
• Investigate balances and negotiate suitable repayments
• Use internal systems to locate customers and re-establish contact
• Negotiate sustainable, customer-focused repayment solutions
• Ensure all actions comply with industry regulations and policies

Skills

Communication

Negotiation

Customer service

Resilience

Problem solving

Relationship building

Tools

CRM software

Databases

Job description

• Sydney CBD location, just a short walk from public transport, shops and great eateries
• Enjoy a Monday to Friday schedule (8:30am–5:00pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services
• Benefit from uncapped bonuses + more incentives and perks

As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayments. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.

Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long-term career.

Key Responsibilities:

• Manage overdue accounts on behalf of major Australian financial institutions
• Handle a high volume of inbound and outbound customer and third party calls
• Use internal systems and tools to locate customers and re-establish contact
• Build trust and rapport while negotiating sustainable customer‑focused repayment solutions
• Manage objections effectively and work toward positive outcomes for all parties
• Ensure all actions comply with industry regulations, policies and compliance requirements

What We’re Looking For:

• You don’t need collections experience, many of our leaders started in this role. What matters is your drive and your ability to connect with people
• Ideal backgrounds include call centres, retail, hospitality, sales, customer service or any role where communication and resilience are essential
• Excellent verbal and written communication skills
• Resilience and persistence when handling challenging conversations
• A natural problem solver who can think on their feet
• Comfortable using computer systems and databases
• Motivated by results, targets and a fast‑paced environment
• Willing to learn, take feedback and grow your career
• Essential: Full‑time availability, Monday–Friday, 8:30AM–5:00PM

What’s In It for You?

• Earn uncapped monthly bonuses
• Hybrid work flexibility after 6 months (3 days in office, 2 days WFH)
• Paid training, ongoing coaching and clear career progression pathways
• Earn a Certificate III in Financial Services at no cost
• Access to employee discounts and perks via our benefits platform
• Health and wellbeing support including 24/7 EAP access, discounted gym membership, health insurance offers and online fitness options
• Enjoy free breakfast and fresh fruit in the office
• Paid volunteer days and the option to purchase additional annual leave
• Regular team events and a relaxed ‘Dress for Your Day’ culture
• Convenient end of Trip Facilities, including bicycle storage and showers

About Us
Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.