Customer Service Specialist

ARMAGROUP; North Lakes; On-site; AUD 60,000 - 85,000; Full time

Job summary

ARMAGROUP is seeking a Customer Solutions Specialist in Australia to help customers with enquiries, hardship arrangements, and compliant payment solutions. You’ll resolve issues, document interactions, and support positive outcomes while upholding industry standards.

Ideal candidates have strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment. A customer-centric mindset and KPI awareness are desirable.

Qualifications

• Strong verbal and written communication skills.
• Confidence using Microsoft Office and learning new systems.
• Empathy, resilience, and emotional intelligence.
• Excellent time management and attention to detail.
• A positive attitude and strong problem-solving skills.

Responsibilities

• Handling inbound and outbound customer calls with professionalism and empathy.
• Supporting customers experiencing financial hardship or vulnerability.
• Negotiating fair and compliant payment arrangements.
• Resolving account enquiries and overcoming objections.
• Delivering positive customer experiences while achieving business outcomes.
• Maintaining accurate records and following compliance requirements.

Skills

Communication skills

MS Office proficiency

Empathy & resilience

Time management

Problem-solving

Job description

Join Us as a Customer Solutions Specialist

About the Role

Are you passionate about helping people and delivering exceptional customer experiences?

We're looking for a motivated and customer-focused Customer Solutions Specialist to join our growing team. In this role, you'll engage with customers, resolve enquiries, negotiate tailored payment solutions, and support positive outcomes while maintaining compliance with industry regulations and best practices.

If you thrive in a fast-paced environment, enjoy problem-solving, and love making a difference, we'd love to hear from you.

What You'll Be Doing

• Handling inbound and outbound customer calls with professionalism and empathy
• Supporting customers experiencing financial hardship or vulnerability
• Negotiating fair and compliant payment arrangements
• Resolving account enquiries and overcoming objections
• Delivering positive customer experiences while achieving business outcomes
• Maintaining accurate records and following compliance requirements

What You'll Need

• Strong verbal and written communication skills
• Confidence using Microsoft Office and learning new systems
• Empathy, resilience, and emotional intelligence
• Excellent time management and attention to detail
• A positive attitude and strong problem-solving skills

Desirable Experience

• Experience in collections, customer service, financial services, or account management
• Experience assisting customers experiencing hardship or vulnerability
• Experience working in a KPI-driven environment

Why Join Us

• Staff competitions and incentives with great prizes
• Regular team events, celebrations, and social activities
• Genuine career progression and development opportunities
• Supportive and collaborative leadership team
• Ongoing training and professional development
• High-performing and energetic workplace culture
• The opportunity to make a real impact on both customer outcomes and business success

We're serious about success, but we know how to have fun along the way. When you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management organisations.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.