Customer Service & Solutions Coordinator — Albury

BlueScope; Albury City; On-site; AUD 52,000 - 72,000; Full time

Job summary

BlueScope Distribution is seeking a Customer Service Officer based in Albury, NSW, to be a key contact for customers and coordinate with sales and warehouse teams. You’ll handle enquiries, quotes and orders, ensuring timely delivery and accurate information.

We welcome candidates from diverse backgrounds with customer-facing experience. Expect structured onboarding and opportunities to learn our products and processes while supporting customers and growing relationships.

Qualifications

• Experience in customer service or sales environments.
• Clear and confident communication skills.
• Strong organisational ability and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Collaborate with sales, warehouse and other teams.
• Proficiency with Microsoft Office and learning new systems.

Responsibilities

• Handle customer inquiries by phone and email and coordinate with NSW Sales team.
• Prepare quotes and provide product and pricing information.
• Process and follow up orders, quotes and customer requests.
• Coordinate with sales, warehouse and other teams to meet customer requirements.
• Keep customers updated and ensure details are followed through.
• Build relationships with customers and identify new sales opportunities.

Skills

Customer service

Sales experience

Communication

Organisation

Attention to detail

Multitasking

Team collaboration

MS Office

Tools

MS Office

Job description

BlueScope Distribution is seeking a Customer Service Officer based in Albury, NSW, to be a key contact for customers and coordinate with sales and warehouse teams. You’ll handle enquiries, quotes and orders, ensuring timely delivery and accurate information.

We welcome candidates from diverse backgrounds with customer-facing experience. Expect structured onboarding and opportunities to learn our products and processes while supporting customers and growing relationships.