Sales Support Administrator

BlueScope; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

BlueScope Building Components in Minchinbury, NSW, is seeking a Sales Support Administrator to join the National Sales Team on a permanent full-time basis. Reporting to the Sales Effectiveness Lead, you will support national accounts and coordinate across sales, customer service, marketing and broader business functions.

You’ll manage CRM/ERP and customer portal systems, prepare reports and provide accurate information to drive customer satisfaction and continuous improvement.

Qualifications

• Experience in sales support, customer service, account support, or a similar commercial environment.
• Strong digital and systems capability with CRM, ERP and customer portal systems.
• Strong influencing and stakeholder engagement skills and a customer-centric mindset.
• Analytical thinking and problem-solving abilities with initiative for solutions.
• Excellent organisation and prioritisation with an adaptable, continuous improvement mindset.

Responsibilities

• Coordinate national account requirements with National Account Managers and cross-functional teams.
• Monitor customer orders, delivery performance and service requirements, and follow up on issues.
• Investigate and coordinate resolution of customer claims and invoicing discrepancies.
• Maintain accurate information across CRM, ERP, e-commerce and customer portal systems.
• Prepare reports, presentations and materials for sales teams, leadership and customer engagements.
• Identify opportunities to improve processes and working methods with practical solutions.

Skills

Sales support

Customer service

Account support

Administration

Stakeholder engagement

Analytical thinking

Tools

CRM

ERP

MS Office

Job description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges andstadiums.

The Opportunity

BlueScope Building Components is looking for a Sales Support Administratorto join the National SalesTeam based in Minchinbury, NSW. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys.

This is a permanent full-time position, reporting to the Sales Effectiveness Lead, you will become a trusted partner to our National Sales, Innovation and Design Solutions teams.

Supporting our key national accounts, you’ll work across sales, customer service, marketing and broader business functions, combining customer and account support with systems coordination, reporting and process improvement.

With exposure across multiple areas of the business, this is a great opportunity to broaden your commercial capability, build strong stakeholder relationships and develop your career within sales support and broader leadership pathways.

What Will You Do?

Working closely with our National Account Managers and broader sales teams, you’ll play an important role in supporting national customers and delivering a seamless customer experience. You will:

• partner with National Account Managers and cross-functional teams to coordinate national account requirements and deliver customer commitments
• monitor customer orders, delivery performance and service requirements, proactively following through on issues and actions
• investigate and coordinate the resolution of customer claims, invoicing discrepancies and other account-related enquiries
• manage and maintain accurate information across CRM, ERP, e-commerce and customer portal systems
• prepare reports, presentations and supporting materials for sales teams, leadership and customer engagements
• identify opportunities to improve processes and ways of working, bringing forward practical solutions that support better customer and business outcomes

More About You

You’re a proactive and highly organised professional who enjoys building relationships, solving problems and taking ownership. Comfortable working across different teams and systems, you’ll bring:

• experience in sales support, customer service, account support, administration or a similar commercial environment
• strong digital and systems capability, with the confidence to navigate Microsoft Office, CRM, ERP and customer portal systems
• strong influencing and stakeholder engagement skills, with the ability to build credible and collaborative relationships
• commercial awareness and a customer-centric mindset, with a focus on delivering positive customer and business outcomes
• strong analytical thinking and problem-solving skills, with the initiative to identify issues and recommend practical solutions
• excellent organisation, attention to detail and prioritisation skills, combined with an adaptable and continuous improvement mindset.

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:

• Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirations,our lifelong learningculturewill support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It’s an exciting time in our history as, together, we work towards Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."

Come and discover us at www.bluescope.com/auscareers

Join us, creating strength for the future.

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