Regional Customer Service & Admin Lead

Department of Primary Industries and Regional Development NSW; Albury City; In loco; AUD 93.000 - 113.000; Tempo pieno

Descrizione del lavoro

Department of Primary Industries and Regional Development NSW – Albury NSW is seeking a Customer Service and Administration Coordinator to lead a regional customer service team. You’ll supervise information support to landholders, customers and stakeholders, ensure a professional, consistent experience and drive service improvements.

You’ll also provide high-level administrative coordination including records management, correspondence and meeting support, contributing to regional plans and

Competenze

• Experience delivering and coordinating high-quality customer service.
• Ability to guide, motivate and develop others in a team.
• Strong communication and stakeholder engagement skills.
• Sound judgement and practical issue solving.
• Strong organisation and administration with competing priorities.
• Confidence using technology and records management systems.
• Improvement mindset using feedback to strengthen service delivery.

Mansioni

• Coordinate and support the Customer Service team to deliver professional services.
• Assist in implementing customer service plans and stakeholder engagement.
• Monitor performance and identify continuous improvement opportunities.
• Build relationships with customers and industry stakeholders.
• Provide high-level administrative coordination and meeting support.
• Contribute to regional projects and operational improvements.
• Support team capability through guidance and development.
• Assist with emergencies preparation and response when required.

Conoscenze

Customer service leadership

Team guidance

Stakeholder engagement

Communication

Organisational skills

Problem solving

Descrizione del lavoro

Department of Primary Industries and Regional Development NSW – Albury NSW is seeking a Customer Service and Administration Coordinator to lead a regional customer service team. You’ll supervise information support to landholders, customers and stakeholders, ensure a professional, consistent experience and drive service improvements.

You’ll also provide high-level administrative coordination including records management, correspondence and meeting support, contributing to regional plans and