Regional Customer Service Leader & Admin Coordinator

NSW Department of Primary Industries and Regional Development; Albury City; On-site; AUD 93,000 - 113,000; Full time

Job summary

NSW Department of Primary Industries and Regional Development in Albury/Deniliquin is seeking a Customer Service and Administration Coordinator to lead a regional team delivering quality information and support to landholders, customers and stakeholders. You’ll drive service improvements and provide high-level administrative support, including records management and meeting coordination.

You will guide, develop and motivate the team, ensure professional customer experiences, and contribute to

Qualifications

• Demonstrated experience in delivering and coordinating high-quality customer service
• Ability to guide, motivate and develop others and create a collaborative team environment
• Strong communication and stakeholder engagement skills
• Sound judgement and a practical approach to solving customer and operational issues
• Strong organisation and administration skills, with the ability to manage competing priorities
• Confidence using technology, records and information management systems
• Improvement mindset and the ability to use feedback, information and data to strengthen service delivery

Responsibilities

• Coordinate, guide and support the Customer Service team to deliver professional, responsive and customer-focused services
• Support the implementation of customer service plans and strategies and strengthen engagement with the community and key stakeholders
• Monitor customer service activities, performance and outcomes and identify opportunities for continuous improvement
• Build productive relationships with customers, industry stakeholders and colleagues across LLS
• Provide high-level administrative coordination, including correspondence, records management and meeting support
• Contribute to regional projects, operational plans and improvements to systems and procedures
• Support team capability through guidance, knowledge sharing, constructive feedback and development opportunities
• Assist with activities to prevent, prepare for, respond to and recover from emergencies when required.

Job description

NSW Department of Primary Industries and Regional Development in Albury/Deniliquin is seeking a Customer Service and Administration Coordinator to lead a regional team delivering quality information and support to landholders, customers and stakeholders. You’ll drive service improvements and provide high-level administrative support, including records management and meeting coordination.

You will guide, develop and motivate the team, ensure professional customer experiences, and contribute to