Customer Service Representative

BlueScope; Darwin; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Work-life flexibility

Opportunities for career development

Supportive and inclusive work environment

Job summary

A leading Australian steel manufacturer is seeking a Customer Service Representative in Darwin. The role involves managing customer inquiries, handling sales opportunities, and collaborating with internal stakeholders to enhance customer satisfaction. Ideal candidates should have prior customer service experience and excellent problem-solving abilities. Join us to contribute to innovative solutions and a positive work environment.

Qualifications

• Experience in a customer service environment is required.
• Ability to manage multiple tasks simultaneously with high attention to detail.
• Strong customer focus with effective issue resolution skills.

Responsibilities

• Interact with customers via phone and email to manage quotes and queries.
• Follow up on quotations and convert opportunities into sales.
• Collaborate with internal teams to meet customer expectations.

Skills

Customer service experience

Attention to detail

Problem-solving

Computer competency (MS Office)

Job description

Customer Service Representative

BlueScope Darwin, Northern Territory, Australia

BlueScope is an Australian‑born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service team based in Darwin, NT. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As a Customer Service Representative, you will be the face of Lysaght for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can‑do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day‑to‑day enquiries. With the support of a strong leadership team, you will be given every opportunity to further develop your career with us here at BlueScope Australia.

What Will You Do?

• Interact with our customers via phone and email, managing quotes and queries.
• Follow up on quotations and inquiries, converting these into sales opportunities.
• Collaborate with internal stakeholders including warehouse and sales departments to ensure customer expectations and requirements are met – including product specifications, special packaging and delivery timetable.
• Continuously look at new ways of improving the customer experience and consistently improving the total value proposition.
• Manage the relationship with logistics and internal stakeholders, working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experience.

More About You

• Previous experience working in a customer service environment.
• High attention to detail and ability to complete multiple tasks simultaneously.
• A strong customer focus with the ability to resolve issues effectively and efficiently.
• A willingness to grow, learn and develop yourself.
• Demonstrated computer competency including MS Office.

Why BlueScope

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work‑life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It’s an exciting time in our history as we work together towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”

Come and discover us at www.bluescope.com/auscareers. Join us, creating strength for the future.