Customer Service Assistant Manager

Drakes Supermarkets; Brisbane; Presencial; AUD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

10% staff and family discount

Full on-the-job training

Career progression opportunities

Company funded retail management or 1-

Descripción de la vacante

Drakes Supermarkets Brisbane is seeking a Customer Service Coordinator to support daily store operations and uphold our renowned service standards. You will assist with managing and coaching the customer service team, conduct stocktakes, and prepare rosters to ensure smooth shifts.

Ideal candidates will show a hands-on approach, strong communication, dedication to customer service, and a passion for merchandising and health and safety in a busy supermarket environment.

Formación

• Experience delivering exceptional customer service.
• Ability to supervise a team and roster staff.
• Interest in merchandising and store operations.

Responsabilidades

• Assist with day-to-day operation of the customer service department.
• Coach and manage store customer service team.
• Complete stocktakes and rostering.
• Support in ensuring Drakes service standards.

Conocimientos

POS knowledge

Team supervision

Roster planning

Customer service

Merchandising

Health & safety

Communication

Enthusiasm

Descripción del empleo

Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression
• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About the role:

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for assisting with the day-to-day operation of the stores customer service department, to ensure both the smooth operation of the department, as well as provide Drakes promise of exceptional customer service.

If successful, you will be required to assist with managing and coaching the team, completing stocktakes, generating rosters + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• POS knowledge is preferred, but not essential
• Ability to supervise a team
• Accurate team member rostering
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards