Customer Service Assistant Manager FT

Drake Supermarkets Pty Ltd; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount 10%

Family discount 10%

Benefits including gym, banking, and健康

Job summary

Drakes Supermarkets is seeking a Customer Service Coordinator to support day-to-day operations in our Queensland stores. You will help deliver exceptional service and oversee a friendly team to ensure smooth customer interactions.

The role involves rostering, stock-taking, and coaching staff to maintain Drakes’ high standards of service and a safe, efficient shopping environment.

Qualifications

• Experience in retail customer service is advantageous.
• Ability to supervise a team and coordinate rosters.
• Strong communication and customer-focused approach.

Responsibilities

• Assist with day-to-day store customer service operations.
• Coach and support team members.
• Manage rostering and stocktakes as needed.
• Contribute to delivering Drakes’ exceptional service promise.

Skills

POS knowledge

Team supervision

Roster management

Customer service mindset

Communication skills

Interpersonal liaison

Merchandising flair

Health and safety

Tools

POS system

Job description

Exciting Career Opportunity

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About the role:

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for assisting with the day-to-day operation of the stores customer service department, to ensure both the smooth operation of the department, as well as provide Drakes promise of exceptional customer service.

If successful, you will be required to assist with managing and coaching the team, completing stocktakes, generating rosters + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• POS knowledge is preferred, but not essential
• Ability to supervise a team
• Accurate team member rostering
• Passion and enthusiasm, with a very \"hands on\" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards