Dispatcher & Customer Experience Specialist

Proximity Plumbing Pty Ltd; Waverley Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary + bonuses

Career progression

Beautiful office culture

Great people

Job summary

Proximity Plumbing Pty Ltd is seeking a friendly Customer Service Representative to join our office team in Sydney. You’ll handle inbound calls and follow up on warm leads, book appointments, and make outbound calls for quotes and feedback.

You’ll need to be energetic, highly organized, and able to deliver an exceptional customer experience while contributing to a fast-growing home service brand.

Qualifications

• Excellent phone manner and active listening.
• Experience in customer service or call centre environments.
• Comfort with outbound calls and following up on leads.

Responsibilities

• Answer inbound customer calls and inquiries
• Follow up warm leads and customer inquiries
• Book jobs and appointments
• Make outbound calls to follow up on quotes and check in with customers for feedback
• Problem-solve on the spot and find solutions for customers
• Deliver an exceptional customer experience on every call

Skills

Phone communication

Customer service

Outbound calling

Job description

Proximity Plumbing Pty Ltd is seeking a friendly Customer Service Representative to join our office team in Sydney. You’ll handle inbound calls and follow up on warm leads, book appointments, and make outbound calls for quotes and feedback.

You’ll need to be energetic, highly organized, and able to deliver an exceptional customer experience while contributing to a fast-growing home service brand.