Customer Support Administration

Sharp and Carter; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working flexibility

Collaborative culture

Career progression opportunities

Growing industry

Job summary

Sharp and Carter, a well-established international trading business, is seeking an organised administrator to manage customer and supplier orders in SAP, maintain contracts, and coordinate logistics including vessel bookings and documentation.

You will also support accounts payable processes and provide timely updates to customers and suppliers. The role offers hybrid working flexibility and potential for bonus in a fast-paced commercial environment.

Qualifications

• 2+ years' experience in business administration, customer service or a similar commercial role.
• Strong stakeholder management with customers, suppliers and international teams.
• Highly organised and detail oriented with multi-priority capabilities.
• Systems savvy, ideally with SAP or another Tier 1 ERP and strong Excel skills.
• Proactive, positive approach and collaborative mindset.

Responsibilities

• Manage customer and supplier orders by creating, maintaining and updating contracts and order information in SAP.
• Coordinate logistics and shipping activity, including vessel bookings, shipping dates, cargo surveys and required documentation.
• Keep customers and suppliers informed with timely updates and follow up outstanding orders.
• Manage customer service administration, including shared inbox, credit checks, JIT reports, Excel reporting and foreign currency bookings.
• Support accounts payable processes, including three-way matching, invoice processing, supplier reconciliations and payment administration.

Skills

Stakeholder management

Communication

Organisational skills

Excel

ERP systems

Tools

SAP

Excel

Job description

About the organisation
My client is a well-established international trading business with operations across Australia and overseas. The organisation works across customer, supplier, logistics and trading functions, providing a fast-paced and commercially focused environment. With a strong emphasis on customer service, accuracy and collaboration, this is an opportunity to join a hands-on team and play an important role supporting key customer and supplier accounts.

About the role

• Manage customer and supplier orders by creating, maintaining and accurately updating contracts and order information in SAP.
• Coordinate logistics and shipping activity, including vessel bookings, shipping dates, cargo surveys and required documentation.
• Keep customers and suppliers informed by providing timely updates and following up outstanding orders and information.
• Manage customer service administration, including a shared inbox, credit checks, JIT reports, Excel reporting and foreign currency bookings.
• Support accounts payable processes, including three-way matching, invoice processing, supplier reconciliations and payment administration.

About you

• 2+ years' experience in business administration, customer service, client services or a similar commercial role.
• Strong stakeholder management skills, with the confidence to communicate with customers, suppliers and international teams.
• Highly organised and detail-oriented, with the ability to manage multiple priorities in a high-volume environment.
• Systems savvy, ideally with experience using SAP or another Tier 1 ERP system, along with strong Excel skills.
• Proactive and positive approach, with a willingness to learn, take ownership and work collaboratively within a hands-on team.

What's in it for you?

• Discretionary bonus with strong earning potential and the opportunity to be rewarded for your contribution.
• Hybrid working flexibility, providing a balance between collaboration in the office and working from home.
• Collaborative and driven culture, working alongside a supportive team in a fast-paced commercial environment.
• Career development and progression opportunities, with scope to grow your skills and take on greater responsibility internally.
• Growing industry with strong demand, offering the opportunity to build your career within an expanding and commercially focused sector.