Customer Service & Sales Support Specialist

WorkMatePro; Western Australia; On-site; AUD 45,000 - 65,000; Full time

Job summary

WorkMatePro in Western Australia is seeking a Customer Service Representative to provide professional and reliable support to customers across industries. You will handle inquiries via phone, email, and chat and provide accurate information about products, services, accounts, and concerns.

The role requires at least 1 year of customer-facing experience, strong English communication, a customer-focused attitude, and the ability to work independently while collaborating with teams.

Qualifications

• At least 1 year of relevant customer service or client-facing experience.
• Strong verbal and written English communication skills.
• Professional, patient, and customer-focused approach.
• Good problem-solving and decision-making skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Comfortable using CRM systems, Microsoft Office/Google Workspace, and other business software.
• Good attention to detail and documentation skills.
• Able to work independently while being a strong team player.
• Willingness to learn new systems, products, and processes.

Responsibilities

• Handle customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, accounts, or customer concerns.
• Resolve customer issues professionally and escalate complex concerns when necessary.
• Assist with sales inquiries, product/service recommendations, and follow-ups.
• Process customer requests, documentation, appointments, orders, or account updates.
• Maintain accurate customer records and update information in CRM or internal systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to ensure customer concerns are properly addressed.
• Handle sensitive customer information with professionalism and confidentiality.
• Meet established customer service, productivity, and quality targets.

Skills

Customer service

Sales exposure

Healthcare/insurance/admin experience

Bilingual or strong English

Tools

CRM systems

Microsoft Office

Google Workspace

Other business software

Job description

WorkMatePro in Western Australia is seeking a Customer Service Representative to provide professional and reliable support to customers across industries. You will handle inquiries via phone, email, and chat and provide accurate information about products, services, accounts, and concerns.

The role requires at least 1 year of customer-facing experience, strong English communication, a customer-focused attitude, and the ability to work independently while collaborating with teams.